Customer Success Specialist

1 week ago

Singapore eToro Full time

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We are looking for a Customer Success Specialist who is a people person, customer-centric, and ready to transform newcomers into trading experts. What will you be doing?Conduct outbound onboarding calls to potential customers to assist them in starting their journey with eToro. Follow up on leads generated through marketing campaigns, referrals, or inquiries. Identify customer needs and provide tailored solutions that meet their requirements. Provide general market updates and understanding of the financial markets & products. Handle inquiries & verification of accounts, sharing our products and services, and building strong customer relationships over the phone. Maintain accurate customer records in the CRM system, ensuring all interactions are documented. Achieve or exceed individual and team daily, weekly, and monthly targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard. Requirements: Proven experience in telesales, customer service or a related role. 1-3 years of total experience in financial services. Proficiency in Chinese written and Mandarin conversation. Strong verbal communication and active listening skills. Ability to handle high call volumes while maintaining quality and professionalism. Goal-oriented mindset with the ability to handle objections and close deals effectively. Excellent problem-solving skills and a customer-first mindset. Highly motivated and sales-driven individual who is also an excellent team player. Proficient in using CRM systems and Microsoft Office applications. This role will be based in our Singapore office. Candidates must have full working rights in Singapore. eToro is an equal opportunities employer and welcomes applications from diverse candidates. #J-18808-Ljbffr

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