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Manager/senior manager, membership national council of social service | others fixed terms clos[...]
1 month ago
What the role is:
Lead in planning and implementing strategies to engage member organisations and partners in the ecosystem through a tiered approach to grow an impactful social service sector and vibrant membership base in meeting the current and emerging/unmet needs in the sector.What you will be working on:
Develop engagement strategy with member organisations through a tiered approach.
Lead in development and implementation of comms and engagement strategies for strategic partners and key agencies.
Coordinate and triage service and capability development plans for strategic partners and key agencies across NCSS and external stakeholders.
Develop and deploy platforms to engage member organisations through one-to-one (e.g., leadership/CE visits), one-to-few (e.g., small group sessions), and one-to-many (e.g., Summit, AGM) approaches.
Plan and execute engagement with member organisations to enable their development and grow an impactful social service sector and vibrant membership base.
Identify strategic partners and key agencies to engage for the FY.
Partner member organisations to assess, plan, and co-create development plans to improve their organisational capacity to meet existing and emerging needs of the vulnerable groups in Singapore.
Work with member organisations and stakeholders to grow relationships with the Board, Head of Agencies, and key staff, to contribute to the strategic development of the organisations.
Manage and engage an average of 50 accounts, including account servicing, assessments of invitations, triaging of resources for these member organisations, and an annual update of agency’s current state and development plans.
Develop 8 SSA Plans and organise leadership/CE/RM1 engagement visits to member organisations.
Build strong relationship managers to closely engage and manage a select group of member organisations who play strategic roles in the sector.
Oversee the capability development of relationship managers.
Coordinate and triage reporting of engagement outcomes.
Reach out intentionally to more social purpose agencies and be the voice of member organisations.
Process 4 – 6 membership applications from prospective members.What we are looking for:
Personal Competencies:
- Strategic thinker with a good sense of perspectives.
- Excellent communication skills.
- Leadership qualities.
- Strong ability to mobilise and manage various partners and stakeholders.
- Excited about engagement.
- Pursues excellence and results.
- Thrives in environments of ambiguity and uncertainty.
Skills & Knowledge:
- Stakeholder Management.
- Account Management.
- Policy Formulation & Implementation.
- Strategic & System-Thinking.
- Data Management & Analysis.
- Project Management.
Prior experience in the social service sector as employee or volunteer is beneficial. Account management experience in relevant sectors will be advantageous.About National Council of Social Service
NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore.
As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enable the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.#J-18808-Ljbffr
