Platform User Operations Specialist, TikTok Platform Responsibility
5 days ago
Responsibilities About the Team Our Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experiences. We provide 24*7 product technical support services for users and business partners of content safety platforms. What you will be doing: Respond to user queries in a timely and accurate manner, via internal platform and IM chat; Identify user needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams; Follow up with users to ensure the reported technical issues are resolved; Analyse tickets to identify process improvement opportunities; Assist and support training projects and user feedback projects; Partner with the Engineering team on product optimizations will be a plus. Qualifications Minimum Qualifications: Bachelor's Degree in Computer Science or related field; or at least 2 years of working experience as technical consultant, technical troubleshooting / application support, and working with engineering team; Familiarity with HTML, JavaScript, SQL, protocols, and internet technologies; Excellent problem-solving, critical thinking, and analytical, ability to organize and work independently with rapidly changing priorities; As a part of our 24/7 operations, this position involves a rotating schedule (5 days/week) covering all shifts (e.g., morning and night shifts) and requires some weekend availability. Preferred Qualifications: Demonstrated ability to code in any programming language and able to construct complex SQL queries. Strong teamwork and communication skills, proactive thinking, learning ability, and adaptability; Proactive, able to work under pressure, strong initiative, and ownership. AI Operations experience. #J-18808-Ljbffr
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Singapore TikTok Full timePlatform User Operations Specialist, TikTok Platform Responsibility Location: Singapore Employment Type: Regular Job Code: A Responsibilities About the Team Our Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and...
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User Operations Lead
1 week ago
Singapore TIKTOK PTE. LTD. Full time**About TikTok** TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo. **Why Join Us** At TikTok, our people are humble, intelligent, compassionate and creative. We...
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Singapore TikTok Full timeProduct Product Operations, Account Integrity, Platform Responsibility **Location**: Singapore Employment Type: Regular Job Code: A165861 **Responsibilities**: About the Team Our team is responsible for delivering transparent, fair, and user-friendly safety experiences across the platform. Our work includes protecting creators from impersonation and...
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Product Operations Intern
2 weeks ago
Singapore TikTok Full timeResponsibilities About the Company TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...
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Singapore TikTok Full timeProduct Product Manager, Account Integrity, Platform Responsibility **Location**: Singapore Employment Type: Regular Job Code: A251989 **Responsibilities**: About the Team Our team is responsible for delivering transparent, fair, and user-friendly safety experiences across the platform. Our work includes protecting creators from impersonation and...
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Policy Operation-tiktok Content Platform
17 hours ago
Central Singapore TIKTOK PTE. LTD. Full time**Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $7,000 - $14,000 Per Month**Date Posted** - 2 hours agoAdditional Details **Job ID** - 142217**Job Views** - 1Roles & Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices...
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Singapore TikTok Full timeResponsibilities About Us TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's...
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Senior Product Manager
2 weeks ago
Singapore TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...
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Policy Operation-tiktok Content Platform
17 hours ago
Singapore TIKTOK PTE. LTD. Full timeTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. **Responsibilities** 1. Pay attention to the safety of short video content recommendation safety and...
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Product Manager
7 days ago
Singapore TikTok Full timeOverview Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Responsibilities About the Team The Human Moderation product team is responsible for optimizing the core human moderation metrics in coordination with the OPS team, and designing the process, strategies and toolings to empower the OPS team. We build and...
