VP, Technology Services Lead

Job Description MSSG is looking for a dynamic and skilled infra lead with 10+ years of experience to join our team. In this role, you’ll will be ensuring that our infra and EUC system run smoothly, and drive the infra tech refresh to include new features and improvements. You will get the opportunity to maintain and automate infra and EUC systems within MSSG ecosystem. You’ll work closely with IT users to solve problems and make our core infra even better. Responsibilities To manage stakeholders (Business users, Senior Management, IT Resources etc) in terms of expectations and timeline Perform timeline and accurate management updates and incident reporting Keep IT Infrastructure environment complainant to internal and external policies, governance and standards Coordinate and lead the team to troubleshoot and resolve issues ensuring minimal downtime and impact to applications. Act as escalation point of contact when needed. Ensure tasks are done using standard ITSM practices Develop HLD and LLD architecture diagrams and implement it with approvals Enhance our infra and EUC systems by implementing new cutting edge infra technologies, and provide IaaS solution. Collaborate with wider technology teams and end-users to gather requirements, understand their needs, and implement effective solutions including vendor management. Drive automation of repetitive tasks, streamline workflows and reduce Day2 BAU toils. Coordinate overall testing, approval and deployment of new features and patching, including post-deployment verifications. Keep an eye of infra & EUC system performance, identify areas for improvement, and take proactive steps to prevent future issues. Keep abreast of the latest technology trends and best practises in IaaS platform Handle ad-hoc tasks such as generating reports and providing custom data analysis upon request. Qualifications At least 10 years of experience in technical support with trading or financial services infra systems. Experienced in designing and driving the implementation of infra technologies Experienced in designing and driving the implementation of EUC technologies (laptops& desktops, s/w management tools, patching tools etc) Experienced in managing IT help desks operations and improve end user experience using self-service portal or workflows Experienced in both On Perm DC deployments and Cloud deployments in AWS/Azure Experienced in deploying in systems in a datacentre and should have a knowhow of DC facilities Experienced in Network technologies like Firewall, Routers, WAN,IPS,IDS, MPLS link,VPN etc Experienced in managing VM and Container infrastructure set up & cloud services in AWS and Azure Experienced in managing OS like Windows 2019 and above, RHEL8.x and above and infra appliances Experienced in managing storage and backup solutions Experienced in Database management like MSSQL, Oracle and MySQL and other modern DBs Experienced in managing in middleware components like Ngnix/IIS, JBoss, REDIS, Kafka,MQ, API gateways Experienced in monitoring, observability and automation deployments Experience in ITSM practices and systems to support the Day2 BAU Experienced in managing infra applications with zero trust and other security principles Strong problem solving abilities with excellent communication and interpersonal skills Ability to work both independently and with a team in a dynamic environment Keen interest in financial markets. We regret that only short-listed candidates will be notified. #J-18808-Ljbffr