Junior IT support engineer

2 weeks ago

Singapore REMORA NETWORKS SOLUTIONS PTE. LTD. Full time

A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include: Technical Support Troubleshoot and resolve technical issues related to hardware, software, and network systems Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently System Maintenance Perform routine maintenance tasks, such as software updates, patches, and system checks Assist in the deployment and configuration of new hardware and software Problem‐Solving Identify and diagnose technical problems, providing timely and effective solutions Collaborate with senior IT staff to resolve complex technical issues Documentation Document technical issues, resolutions, and procedures for future reference Maintain accurate records of IT assets, software licenses, and system configurations User Support Provide training and guidance to end-users on the use of IT systems and applications Develop and maintain user documentation and guides Requirements and Skills Education: ITE/Diploma in Computer Science, Information Technology, or a related field Technical Skills Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)Experience with help desk software and ticketing systems Soft Skills Excellent communication and interpersonal skills Strong problem‐solving and analytical skills Ability to work in a fast‐paced environment and prioritize tasks effectively Good time management and organizational skills Certifications CompTIA A+, Network+, or similar certifications are a plus Career Path Growth Opportunities: upgrading skill and specialize in specific areas (e.g., cybersecurity, cloud computing), or move into IT project management Professional Development: Opportunities for ongoing training in emerging technologies and IT service management best practices Training will be provided #J-18808-Ljbffr

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