
Automotive Aftersales Service Manager
2 weeks ago
Job Title: Automotive Aftersales Service Manager
Job Description:
The primary goal of this role is to manage and oversee the day-to-day aftersales customer service operations, ensuring optimal service delivery and maximum customer satisfaction.
- Conduct thorough customer experience surveys to analyze feedback and identify areas for improvement.
- Proactively handle and resolve customer complaints in a timely manner, ensuring all issues are addressed effectively.
- Collaborate with the Service Manager to implement long-term solutions and drive service improvement initiatives.
- Develop and enforce comprehensive customer service policies, standards, and best practices.
Key Qualifications:
Ideal candidates will possess prior experience in the automotive industry, exhibit strong knowledge of customer service principles and quality assurance methodologies, demonstrate exceptional problem-solving and analytical skills, and display strong interpersonal skills and ability to effectively manage customer relations.
Benefits:
This role offers a unique opportunity to work in a dynamic environment, develop new skills, and contribute to the growth and success of the organization.
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