Application Support Engineer

2 weeks ago

Singapore NEUTRON PTE. LTD. Full time
Roles & Responsibilities

We are seeking a highly motivated Application Support Engineer to join our team. The successful candidate will be responsible for providing L1/L2 support for business-critical applications, ensuring minimal downtime, and delivering an excellent support experience for users.

Key Responsibilities

  • Provide L1/L2 application support across multiple business applications.
  • Respond, troubleshoot, and resolve application issues within agreed SLAs.
  • Perform data patching and data retrieval as required.
  • Liaise with third-party vendors to ensure timely issue resolution.
  • Escalate complex issues to senior engineers or development teams when necessary.
  • Conduct root cause analysis and prepare detailed incident reports.
  • Document recurring issues and workarounds in the internal knowledge base to improve efficiency.

Requirements

  • Degree or diploma in Computer Science, Information Technology, or a related field.
  • 3+ years of hands-on experience in application support or a similar role.
  • Strong critical thinking and troubleshooting skills.
  • Familiarity with AI tools that can assist in issue resolution and productivity improvement.
  • Basic Knowledge of modern frontend and backend frameworks.
  • Proficiency in SQL scripting, bash scripting, and automation tools.
  • Understanding of cloud infrastructures (AWS, Azure, or GCP) and related services.
  • Basic understanding of networking fundamentals(DNS, load balancing, firewalls, proxies, etc.).
  • Basic understanding of middleware technologies (e.g., message brokers, API gateways, background job processors).
  • Exposure to monitoring and logging tools (e.g., CloudWatch, Sentry, New Relic, Crashlytics, etc).
  • Familiarity with ITIL processes (incident, problem, and change management).

Advantegeous Skills & Knowledge

  • Knowledge of Ruby on Rails.
  • Familiarity with modern frontend frameworks such as React, , and React Native.
  • Experience with middleware technologies (e.g., message brokers, API gateways, background job processors).
  • Solid grasp of networking fundamentals (DNS, load balancing, firewalls, proxies, etc.).
  • Knowledge of CI/CD pipelines.
Tell employers what skills you have
Troubleshooting
Change Management
Automation Tools
Root Cause Analysis
Scripting
Information Technology
Productivity Improvement
Logging
SQL
Ruby
Application Support
Networking
React Native
ITIL
Ruby on Rails
API

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