Associate Customer Success Manager

1 week ago


Singapore Doit Intl Full time

Overview
Associate Customer Success Manager - Thai Speaking. Location: remote (Singapore).
DoiT is a global technology company that helps cloud-driven organizations leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure customers operate in a well-architected and scalable state from planning to production. We deliver DoiT Cloud Intelligence to solve multicloud problems and drive efficiency, with specializations in Kubernetes, GenAI, CloudOps, and more. We are an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide.
The Opportunity
We are a team of Customer Success professionals who solve challenging problems with customers and internal DoiT teams. We educate, mentor, advise, and solve problems to maximize customer value from our product and team. This role will own a portfolio of customer accounts, acting as a partner and customer journey orchestrator for a high-volume portfolio. The ideal candidate is self-motivated, goal-oriented, and comfortable using best-in-class CS tooling and data-driven insights to drive retention and realized value. This role sits at the intersection of cloud technology, financial operations, and customer impact.
Responsibilities
Own a portfolio of accounts, using automated playbooks and workflows to drive value through onboarding, adoption, value realization, renewal, and expansion
Deliver one-to-many customer training and education sessions on the DoiT console; host office hours for Q&A
Analyze customer sentiment and growth propensity using CS tooling; identify strategic customers for



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