Technical Director, APAC Systems

Technical Director, APAC Systems & Services The Technical Director is a senior leadership role within IDEMIA, responsible for overseeing technology delivery, operations, and innovation across the Asia‐Pacific region. This role ensures that client infrastructure, enterprise systems, DevOps practices, and network solutions are designed, implemented, and managed to the highest standards. The director will lead regional teams, manage vendor partnerships, and drive transformation initiatives for our clients in the Government industries. He/She will manage the technical aspects of the Infrastructure, Systems, DevOps & DB Team with strong leadership, responsible for: The robustness and stability of the solutions implemented The quality of the projects delivered in Singapore and across APAC Key Responsibilities Infrastructure & Network Lead the design, deployment, and management of client IT infrastructure (data centers, cloud, hybrid environments). Oversee enterprise network architecture, connectivity, and performance across multiple client environments. Ensure high availability, disaster recovery, and business continuity for client systems. Standardize infrastructure delivery frameworks across APAC projects. Systems Integration Oversee system upgrades, migrations, and modernization initiatives. Align system architecture with client business requirements and compliance standards. Drive interoperability and data flow between client systems and platforms. DevOps & Automation Champion DevOps practices across client engagements, enabling faster and more reliable delivery. Implement CI/CD pipelines, infrastructure‐as‐code, and automated monitoring solutions for clients. Collaborate with IDEMIA product team and Services application teams to accelerate delivery cycles. Introduce tools and frameworks that improve scalability, reliability, and developer productivity. Security & Compliance Ensure infrastructure, systems, and network operations comply with regional and industry‐specific regulations (e.g., PDPA, GDPR, HIPAA, etc). Partner with IDEMIA security teams to mitigate risks and respond to incidents. Establish governance frameworks for secure DevOps and system practices. Leadership & Client Engagement Build and lead high‐performing infrastructure, systems, DevOps, and network teams across APAC. Act as a trusted advisor to client CIOs, providing strategic technology guidance. Manage vendor relationships and negotiate service‐level agreements for client projects. Collaborate with global delivery teams to ensure consistency and excellence in service delivery. Lead and be responsible to ensure that Singapore Projects are successfully delivered to the customer within cost, on‐time, on‐quality, meeting customer and IDEMIA security needs and other agreed KPIs. Operational Excellence Define KPIs and SLAs for infrastructure, systems, DevOps, and network operations across client engagements. Drive continuous improvement initiatives to enhance reliability and performance. Monitor emerging technologies and assess their applicability to client needs in APAC. Team Management Leverage technical depth and broader business understanding to coach, develop, and mentor the individual contributors in your team. General management of local resources within your respective team(s) throughout Singapore in conjunction with the various teams in SG Services. Support presales activities in APAC by providing technical inputs, costing and quotation information, in accordance with best practices. Support the Country Service Managers, and Service Delivery Managers in the ongoing management of contractual deliverables and milestones that may require project capability. Focus on continual process improvements, making recommendations to management regarding customer and/or IDEMIA solutions to enhance benefits to customers, our values, and initiatives. Generate key reporting as directed by local management, in support of the relevant KPIs of the APAC Regional hub. Assist in the recruitment, development and ongoing support of a highly motivated and professional project team in Singapore. Skills And Experience Bachelor's or Master's degree in Computer Science, Information Technology, or related field. 15+ years of experience in IT infrastructure, systems, and network management, with at least 5 years in a regional leadership role within a system integrator or consulting environment. Proven expertise in: Cloud platforms (AWS, Azure, GCP). Enterprise networking (WAN, LAN, SD‐WAN, VPN). DB systems (Oracle, Postgres, MS SQL, non‐SQL). DevOps tools (Jenkins, GitLab, Kubernetes, Terraform, Ansible). Strong understanding of regulatory and compliance requirements across APAC. Excellent leadership, communication, and client‐facing skills. Experience managing distributed teams and multi‐country operations. An international certification in project and/or services management (PMI, PRINCE2, PMP, etc). Additional Information Seniority level: Director Employment type: Full‐time Job function: Engineering and Information Technology Industries: Information Services and IT Services and IT Consulting #J-18808-Ljbffr