Operations Support Specialist, New Business

1 week ago

Singapore FWD Insurance Full time

Operations Support Specialist, New Business (1 year contract)

Join to apply for the Operations Support Specialist, New Business (1 year contract) role at FWD Insurance .

About FWD Group

FWD Group is a pan-Asian life and health insurance business serving approximately 30 million customers across 10 markets, including BRI Life in Indonesia. Established in 2013, FWD aims to change how people feel about insurance with innovative, customer-led, and tech-enabled solutions. The company is listed on the Hong Kong Stock Exchange (stock code

For more information, visit .

Purpose

  • Support the growth of the individual life business through efficient processing and issuance of new applications, ensuring quality and compliance with service turnaround times.
  • Enhance the company's image by delivering excellent customer experiences, providing a competitive advantage.

Key Responsibilities

  • Manage new business administration for IFA and D2C channels.
  • Conduct customer due diligence for individual and corporate clients.
  • Ensure timely routing of requirements to relevant stakeholders (underwriting, compliance, IT).
  • Handle department emails and manage workflow.
  • Identify, report, and resolve defects; communicate actively with distribution teams and customers to expedite policy issuance.
  • Perform premium receipting and medical appointment arrangements as needed.
  • Handle contract issuance, policy document preparation, and dispatch.
  • Manage feedback and escalate issues, collaborating with stakeholders for fair resolutions.
  • Identify process gaps and suggest improvements.
  • Support ad hoc tasks, testing, and projects.
  • Ensure compliance with regulations, policies, and SOPs.

Qualifications & Experience

  • Diploma or postgraduate qualification.
  • Minimum 3 years in insurance operations, preferably with new business experience.
  • Certifications in M8, M5, M9 are preferred.

Skills & Abilities

  • Positive, customer-focused attitude.
  • Ability to work independently and in a team.
  • Strong verbal and written communication skills.
  • Multitasking ability and meticulousness.
  • Good understanding of life insurance.
  • Proficiency in MS Office and tech-savviness.

Additional Details

  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Information Technology
  • Industry: Insurance

This job posting is active and not expired.

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