EXPORT CUSTOMER SERVICE OFFICER/EXECUTIVE

7 days ago

Singapore ADEPT MANPOWER (ASIA) PTE. LTD. Full time

Job Summary We are seeking a self-motivated and service-oriented individual to join our team as an Export Customer Service (Officer / Executive) . The successful candidate will be responsible for managing customer interactions, ensuring accurate and timely export documentation, and coordinating with internal and external stakeholders to deliver smooth shipment processes. Job Responsibilities Serve as the primary contact for customers, ensuring prompt, reliable, and professional service. Provide flight details to customers within 1 hour of booking confirmation. Verify and process export documents to ensure compliance with regulatory requirements. Apply for export permits and manage customs clearance on time. Handle customer calls promptly and efficiently. Monitor onboard shipment status and update customers on any irregularities. Coordinate effectively with internal departments (Operations, Warehouse, Traffic, Planning, etc.). Ensure correct and updated airfreight rates are applied. Keep up to date with new airline or government requirements. Prepare and submit monthly customer reports accurately and on time. Liaise with internal and external stakeholders on shipment status and handling. Ensure shipments are processed in accordance with company SOPs. Support Sales and other teams with special arrangements when required. Job Requirements Minimum Diploma qualification. At least 5 years of relevant experience in logistics, freight forwarding, or export operations. Proficient in Microsoft Office applications (Excel, Word, PowerPoint). Strong communication, coordination, and customer service skills. Detail-oriented and able to manage time-sensitive tasks effectively. Other Information Working Hours: Monday – Friday: 9:00am – 6:30pm; Alternate Saturdays: 9:00am – 1:00pm To facilitate in the job application, please include the following in the resume: Last drawn, current and expected salary. Duties and responsibilities for each job. Resume in Microsoft Word format. Reason for leaving for past and present employment. Availability. Residential area. Thank you. Adept Manpower (EA License: 22C1006) #J-18808-Ljbffr

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