Senior manager

1 week ago


Singapore American Express Services Europe Limited Full time

Job Description - Senior Manager - Merchant Insights and Consultation (24020721) Senior Manager - Merchant Insights and Consultation - 24020721 You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Relationship Management: Develop data tools & insights for the GCG Client Management Group in APAC to support renegotiations, business reviews and business development opportunities defending our Premium Value Proposition in an impactful way. Business Development: Lead strategic partnerships with merchants in close collaboration with the Marketing team engaging existing & new partners to drive revenue growth through Amex Offers. Consultative Selling: Build a pipeline of opportunities & deliver compelling Business Insights proposals to drive business growth. Data & Insights: Own end-to-end insights project planning, delivery, and measurement. Transform raw data into insights led commercial presentations to executives at merchant partners & internal stakeholders. Data Product Development: Identification and creation of customized and automated data tools in close collaboration with the Global Merchant Analytics team. Minimum Qualifications: Strong business development experience and/or partner management experience, including a track record of success in building new and nurturing existing relationships with internal and external clients that drive commercial outcomes. Strategic thinker with a consultative sales approach. Effective quantitative skills that enable the analysis of data sets and generation of actionable recommendations with measurable value. Strong communication skills and executive presence with the ability to probe/diagnose merchant needs and propose real-time customized solutions across all levels of the organization, internally and externally. Strong problem solving, project management, analytical and presentation skills. Ability to multitask and prioritize across a portfolio of clients and projects, with high attention to detail. Ability to innovate and openly share insights and new ideas. Advanced degree in statistics, mathematics, operations research, economics, engineering or equivalent preferred. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. #J-18808-Ljbffr


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