Customer Success Manager

9 hours ago


Singapore Browzwear Full time

At Browzwear, we're transforming the fashion industry with cutting‐edge AI & digital twin technology. Our platform empowers the world's leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team. This is a high touch B2B enterprise customer role, where you'll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business. What You Will Do Own a portfolio of strategic enterprise and mid‐market accounts across onboarding, adoption, renewal, and expansion Proactively identify & align software adoption & expansion to customer's business outcomes and continuously measure delivery of business outcomes Lead business reviews, success planning, and strategic check‐ins aligned to measurable outcomes and KPIs with C‐level executives to daily users Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes. Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization Collaborate with sales, product, marketing, and support to ensure consistent, value‐driven customer experiences Identify growth opportunities and collaborate with sales to drive cross‐sell/upsell conversations Own portfolio health, product usage leading to above average renewals & growth targets Identify & proactively manage



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