Problem Solving Specialist
2 weeks ago
Technical Support Engineer
As a technical support engineer, you will play a pivotal role in delivering innovative solutions to customers, strengthening relationships with them, and guiding the team in technical matters and problem-solving.
Key Responsibilities:
- Provide pre- and post-sales support to sales personnel, including solution optimization, proposal creation, and attending technical clarification meetings and/or presentations with customers.
- Perform troubleshooting at site, simple commissioning activities, etc., to help resolve customer issues.
- Develop automation application-related knowledge, execution with demo setups, and assist in customer conversions by demonstrating domain knowledge and commercial sensitivity.
- Review and analyze product configurations and components, perform engineering calculations (if required), including drafting.
- Coordinate with principal vendors on training, product updates, and support, etc.
Key Qualifications:
- Bachelor's degree or diploma in electrical/electronics/mechanical/automation/control engineering or related discipline.
- Proficient in Microsoft Office, AutoCad & 3D drawing.
- Familiarity with Siemens SIMATIC S7 PLC series and Phoenix Contact solutions, automation application experience preferred.
- Able to work independently with drive and initiative.
- Good team player with ability to work independently and under pressure.
- Problem-solving, strong analytical skills.
- Possess strong communication and interpersonal skills with ability to provide solution demonstration and presentation to customer.
About Us:
The organization is a leading global electrical distribution company, committed to providing excellent service and innovative solutions to our customers.
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