Customer Care Executive

2 weeks ago

Singapore SPD Scientific Full time

Customer Care Executive (Sales Support) - Healthcare/Lifescience Industry Shape the Future of Health with Biomedia Holdings Join a leading life sciences group driving innovation in Microbiology , Oncology , and Infectious Diseases across Southeast Asia. Headquartered in Singapore, Biomedia Holdings empowers healthcare, research, and pharma sectors with cutting-edge diagnostics, therapeutics, and lab technologies. As we expand across the region, we're looking for bold, agile professionals ready to make an impact. Be part of a team that's transforming science—and saving lives. As a key member of the Sales Support Team, the Customer care (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally and ensuring orders are placed within the expected timelines while managing inbound contacts via phone, email, and periodic sales visits. The objective is to drive sales growth through contract renewals of existing contracts, enhance customer satisfaction, and stay informed about industry trends. Key Responsibilities Maintain a proactive relationship with customers in your own market responsibility area. Facilitate good communication between customer, Sales, and Operations Departments. Enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity, ensuring orders are in optimized delivery quantity and evenly loaded over the month. Anticipate customer reactions to unfavourable schedule confirmation and quality issues; address any customers' concerns and pursue information or activity to satisfy the customers' needs. Keep up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers. Utilise the available quotation tools and knowledge about the customer, leveraging insights for improved customer satisfaction and successful resolution and upselling. Requirements Degree in Business Administration or Life Sciences and Biology related qualifications. Work experience in a SME trading or distributor environment. 2 years of sales support experience preferred. Organized, meticulous, and disciplined with a good eye for details. Able to work in teams as well as independently. Must be able to work in a fast‐paced environment. Good proficiency in written and spoken English. Proficient in MS Office – Word, Excel. Knowledge of Trade Facilities like Letter of Credit is advantageous. #J-18808-Ljbffr

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