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Customer Service Specialist
1 week ago
We're Singapore’s homegrown E-commerce bakery, and we aim to make a million people happy with our bakes.
If you’re looking to work in a modern kitchen, you’re at the right place. Here, our artisans build customised cakes, we make celebrations extra special. We’re that friend that will always make your day.
We have a strong startup culture. We work hard, we play hard. We don’t gossip. We don’t boss people around. We make mistakes but we keep ourselves accountable. We constantly review our work and ask ourselves how something can be done better. We communicate a lot and we solve problems together. We are resilient - both physically and mentally.
Sounds like you? You may very well fit into the company as one of us
Job Description
Ensuring all orders for our standard and designer bakes are made and delivered on time.
Ensure excellent customer service standards and maintain high customer satisfaction.
Supervising new team members and providing effective guidance.
Work with the kitchen to ensure that the bakery is adequately stocked with quality baking ingredients and supplies.
Accountabilities
Ensure fast (1 hour) customer ticket turnaround time.
Track ticket handling efficiency.
Ensure all orders for our standard and designer bakes are loaded onto delivery vehicles timely - Variable incentives when you achieve 100% customer satisfaction
You know you are suitable if you:
Are a driven, hard, and efficient worker.
Bonus if you have previously worked front-of-house in an F&B Establishment.
Bonus if you have a diploma/degree in Culinary Arts or Baking and Pastry Arts.
Why our team loves working alongside us:
Fun, family culture with open communication.
Good employee benefits:
Cake credits a year.
Medical Benefits.
Staff meals at least once a week.
Monthly outings.
Birthday celebrations.
Lots of team bonding activities.
Free access to gym facilities in the building.
An conducive environment that prioritises your growth and learning.
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