Freight Forwarding Professional

2 weeks ago

Singapore beBeeCustomerService Full time
Job Title: Customer Service Liaison
As a key member of our team, you will be responsible for handling customer inquiries and managing shipment bookings. Your role will involve arranging and monitoring space bookings to ensure smooth operations, as well as coordinating closely with the Import/Export Department for seamless job execution.
Responsibilities:
  • Handle customer enquiries and manage shipment bookings.
  • Arrange and monitor space bookings to ensure smooth operations.
  • Coordinate closely with the Import/Export Department for seamless job execution.
  • Prepare and distribute pre-alerts to relevant stations before shipment arrivals and departures.
  • Check daily shipment arrival and uplift details, keeping customers updated with accurate information.
  • Ensure all special customer requests and handling requirements are met.
  • Communicate effectively with all parties using strong diplomacy and negotiation skills.
  • Maintain proper filing systems and ensure accurate documentation.
  • Build and foster strong working relationships with both internal teams and external customers.
Requirements:
  • GCE 'O' levels
  • 1 – 3 years relevant experience in freight forwarding
About this role: As a Customer Service Liaison, you will have the opportunity to work in a dynamic and fast-paced environment, handling a variety of customer inquiries and managing shipment bookings. If you have excellent communication skills and are able to work well under pressure, we encourage you to apply for this exciting opportunity
Skills required: Direct Customer Service, Customer Service Operations, Inbound Logistics, Customer Service Desk, Administrating bookings, Ocean Freight, Freight Forwarding, Inbound Freight, Air Freight, Freight, Handling bookings, Sea Freight, Import Logistics, logistics operations, Customer Service, Import and Export Documentation Administration, Knowledge of import and export documentation, Export & Logistics

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