Service Delivery Manager
7 days ago
We are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The ideal candidate will have strong experience in service delivery, excellent communication skills in Mandarin and English , and the ability to manage escalations, ticket evaluation, and coordination with enhancement teams. Key Responsibilities Manage and oversee the system and solution maintenance project , ensuring timely and high-quality service delivery. Provide technical solutioning support within Java and .NET environments . Ensure 24/7 maintenance operations are properly managed (no need for personal 24/7 standby). Evaluate, prioritize, and manage L2 and L3 support tickets , ensuring proper resolution or escalation. Monitor and enforce SLA adherence, compliance standards, and deliverables . Act as a liaison between support teams, enhancement teams, and business stakeholders for escalations and resolutions. Maintain clear documentation, reporting, and governance for all service delivery activities. Support agile delivery practices; Scrum Master experience is an advantage. Drive continuous improvement initiatives in service delivery, ensuring operational efficiency and customer satisfaction. Required Skills & Qualifications Bachelors degree in IT, Computer Science, or related field. 5+ years experience in service delivery, system maintenance, or IT operations . Strong knowledge and hands-on understanding of Java and .NET tech stack . Proven ability to support L2 and L3 operations and manage ticket lifecycle. Strong understanding of SLA management, compliance, and service governance . Excellent communication and interpersonal skills; bilingual in Mandarin and English is required. Strong problem-solving and escalation management skills. Experience in project-based system/solution maintenance delivery. Scrum Master certification or agile delivery knowledge is a plus. #J-18808-Ljbffr
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Delivery Manager
1 week ago
Singapore HUNTER DELIVERY PTE. LTD. Full time**Key Responsibilities** - Manage end-to-end delivery of projects, ensuring timely and highquality outcomes - Serve as the primary liaison between internal teams and clients - Track project progress, resolve issues, and mitigate risks - Collaborate with stakeholders to define project scope, goals, and deliverables - Lead and motivate cross-functional...
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DELIVERY MANAGER
3 days ago
Singapore HUNTER DELIVERY PTE. LTD. Full timeKey Responsibilities Manage end-to-end delivery of projects, ensuring timely and highquality outcomes Serve as the primary liaison between internal teams and clients Track project progress, resolve issues, and mitigate risks Collaborate with stakeholders to define project scope, goals, and deliverables Lead and motivate cross-functional teams to deliver on...
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delivery manager
1 week ago
Singapore HUNTER DELIVERY PTE. LTD. Full time $80,000 - $120,000 per yearKey ResponsibilitiesManage end-to-end delivery of projects, ensuring timely and highquality outcomesServe as the primary liaison between internal teams and clientsTrack project progress, resolve issues, and mitigate risksCollaborate with stakeholders to define project scope, goals, anddeliverablesLead and motivate cross-functional teams to deliver on...
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Manager/senior Manager
6 days ago
Singapore NCS National Council of Social Service Full timeOversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s) [What the role is] Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Duties include the following: Implementing service...
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Assistant Director, Service Delivery
2 days ago
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...
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Customer Service
2 weeks ago
Singapore L D S DELIVERY SERVICE Full time1 year exp **Roles & Responsibilities** **1) Customer Service** - Liaise with customers and the operation team. - communicate and arrange the jobs orders. - Upkeep and perform system regularly. **2) Administration** - computer literate. - Prepare debtors listing and send reminders for late payment. - Perform ad-hoc duties assigned by Supervisor. -...
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Delivery Driver
2 weeks ago
Singapore ALI DELIVERY SERVICES PTE. LTD. Full time**Delivery Driver Job Description Template** We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order...
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Senior Manager, Service Delivery
4 days ago
Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]Oversee implementation and growth of social services and initiatives that meet the needs of service users effectively and efficiently.[What you will be working on]Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to...
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Deputy Director, Service Delivery
6 days ago
Singapore NCS National Council of Social Service Full time[What the role is] Support Director in leading division and collaborating with other NCSS divisions to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. This includes the following: Lead the team to enable delivery of quality and effective services by service providers by...
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Area Manager
2 weeks ago
Singapore Delivery Hero Full timeAbout the opportunity **About the job**: This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. **Must be available to work weekends and at different locations in Singapore. Hours may...