Junior Desktop Support Technician

2 weeks ago

Singapore RAYTON SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Junior Support Technician ( $2.2k to $2.5k – can consider with 2 years' experience and paper qualification )

Location: Changi Airport

Work Schedule: 5-day work week (Monday to Friday)

Job Responsibilities: ( Preferred ) - On the job training provided


• Provide end-user computing device (EUCD) support and troubleshooting


• Manage and deploy laptops and related hardware


• Handle incidents and service requests via ServiceNow


• Support Microsoft 365 applications and services


• Administer Microsoft Active Directory (AD)


• Provide support for Mac and Apple devices


• Ensure high-quality customer service and user satisfaction


• Adhere to ITIL best practices (preferred)

Requirements:


• Experience in EUCD support and deployment


• Proficiency in Microsoft 365 and Active Directory


• Familiarity with ServiceNow or similar ITSM tools


• Hands-on experience with Mac and Apple product support


• Good communication and customer service skills


• ITIL certification or knowledge is an advantageCustomer Service Skills

Mac

Troubleshooting

Hardware

Change Management

Cloud Computing

Laptops

Active Directory

Windows

erviceNow

Customer Service

Disaster Recovery

Tell employers what skills you have
Customer Service Skills
Mac
Troubleshooting
Windows 10
Hardware
Change Management
Cloud Computing
Laptops
Active Directory
Windows
ITIL
ServiceNow
Customer Service
Disaster Recovery
Troubleshooting Hardware
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