Customer Service Specialist

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• Administer customer orders on a timely basis, including handling of orders administration (Contract Review), quotation, raising purchase orders, and receipt through dispatch and invoicing. Ensures customer order status, purchase orders, quotations and invoices are accurately generated and recorded using SAP
• Administrate (PR, PO and quotation) subcontract work with overseas (United States, Europe) facilities on repairs. Main liaison between customers and vendors to ensure requirements are met.
• Close collaboration and communicate with other support functions on order management.
• Provide administrative support for reports and presentation material to internal and external customers
• Participate and support customer performance review
• Be the main point of contact for all repair orders, facilitating requests between internal and external customers
• Fulfills contractual commitments; including the authorization and processing of exchange units
• Provides prompt response to customers on price, capability and delivery enquiries
• Identifies resolution of technical / commercial enquiries / problems e.g. over or under deliveries, invoice queries, part number verification.
• Execute and support business improvements / process.
• Participate and support Daily Function Tier 2 meetings
• Execute Long Term Agreement (LTA) between Customer & Organization
• Manage & ensure set margin is achieved for Value Stream assigned
  

Date Posted:
Country:
Singapore
Location:
39 Changi North Crescent, Singapore
Position Role Type:
Unspecified
Responsibilities:

• Build and maintain corporate image
• Administer customer orders on a timely basis, including handling of orders administration (Contract Review), quotation, raising purchase orders, and receipt through dispatch and invoicing. Ensures customer order status, purchase orders, quotations and invoices are accurately generated and recorded using SAP
• Administrate (PR, PO and quotation) subcontract work with overseas (United States, Europe) facilities on repairs. Main liaison between customers and vendors to ensure requirements are met.
• Close collaboration and communicate with other support functions on order management.
• Provide administrative support for reports and presentation material to internal and external customers
• Participate and support customer performance review
• Be the main point of contact for all repair orders, facilitating requests between internal and external customers
• Fulfills contractual commitments; including the authorization and processing of exchange units
• Provides prompt response to customers on price, capability and delivery enquiries
• Support Aircraft On Ground (AOG) requirements
• Identifies resolution of technical / commercial enquiries / problems e.g. over or under deliveries, invoice queries, part number verification.
• Execute and support business improvements / process.
• Participate and support Daily Function Tier 2 meetings
• Execute Long Term Agreement (LTA) between Customer & Organization
• Manage & ensure set margin is achieved for Value Stream assigned
  

Requirements:

• Preferably Degree in Business/ Marketing / Aerospace Engineering courses
• Minimum 3 years of related experience in similar role, preferably in aviation industry
• Sales forecast and business planning skills
• Good influencing and negotiation skills
• Excellent interpersonal, communication and presentation skills
• Passion in delivering excellent customer service
• Sound project management skills
• Strong understanding of customers and market dynamic
  

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Aviation and Aerospace Component Manufacturing

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