Program Manager

3 days ago

Singapore IDEMIA Full time

Overview
Purpose: This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements.
Responsibilities
Manages the customer relation by being IDEMIA's primary point of contact for the customer
Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work
Leads and supports IDEMIA's program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
Ensures compliance with customer requirements
Organizes and plans the work according to Program Management System process (DRIVE)
Performs the tollgates reviews
Monitors the KPIs of the Program
Takes care of risk management
Identifes issues or risks in collaboration with the technical project managers
Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
Manages contracts management
Reinforce and ensures adherence to contract terms and conditions
Leads autonomous programs of medium complexity (TCV under 5M euros, new customers or highly demanding customer, high level of customization)
Coaches a Program Manager on programs with medium complexity
Leads programs of high complexity (TCV above 5M euros, highly demanding new customer or customer known to be unreliable, new products, complex industrial organization) with support or coaching from a Program Director
Qualifications
Bachelor’s degree in business, Engineering, or related field
Minimum 5–10 years of experience in program or project management, preferably in tech or government-related projects
Proven ability to manage complex programs involving multiple stakeholders and departments
Strong communication and client-facing skills
Experience with budgeting, forecasting, and contract management
Familiarity with risk management and performance tracking (e.g., KPIs, project milestones)
PMP certification or equivalent is a plus
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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