Lifestyle Executive cum Spa Therapist

6 days ago

Singapore UOL Claymore Investment Pte Ltd Full time

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career
The
Lifestyle Executive
assists the Lifestyle Manager in the operations of the spa and the facilities on the wellness floor. He / She should be a licensed masseur/spa therapist and be able to respond and deal with clients firsthand and assist them in making appointments or answering their queries, ensuring that all their needs are well attended to. Welcomes and greets all clients in a friendly and cheerful manner and creates a professional image of the hotel.
Our Expectations:
Assists clients in making reservations for spa treatment and assigns treatment rooms.
Ensures and oversees that all clients and therapists arrive for scheduled appointments on time.
Ensures therapists use the correct allocated room, receive clients, and perform scheduled treatments.
Meets potential customers and any other walk-in guests in a well-mannered, professional, friendly manner and assists in consultation and closing of sales.
Deals with customer requests and complaints and provides vital information to the Lifestyle Manager for the purpose of improving client satisfaction.
Motivates team to close sales, offers alternative treatments, and confirms bookings to achieve revenue targets.
Conducts outlet tours to walk-ins and new clients and follows up if necessary.
Be knowledgeable of treatments and products to encourage client trust and assurance in the services offered.
Carries out sales recommendations.
Monitors clients' records and recommends treatment packages.
Assists the Lifestyle Manager in managing the day-to-day operations and cleanliness of the wellness floor – including Spa, pool, and gym.
Achieves sales targets for spa and fitness packages and retail products.
Offers assistance and support to junior team members to ensure smooth and effective operations.
Initiates, reports, and follows through on maintenance issues of the facilities and equipment of the wellness floor.
Ensures cleanliness and maintenance upkeep of the wellness floor.
Ensures that all relevant equipment of the wellness floor is in good working condition; otherwise, contacts suppliers for checks.
Maintains a systematic locker procedure in the changing areas.
Ensures Opening and Closing procedures are met.
Ensures monthly retail and operating stock inventory is sufficient and properly recorded in readiness for any audit check.
Orders retail and professional products and supplies on a prompt basis.
Assists in maintaining hygiene levels and reports any potential hazards.
Adheres to fire and safety rules and regulations.
Fully understands the rules and regulations of the outlet.
Is well-informed and knowledgeable about any promotions, product launches, or new happenings within the outlet.
Handles incoming calls, reception, and cashiering duties daily.
If you possess at least 1 year of relevant experience, with valid masseur/spa therapist qualifications, and a good understanding of the SPA Industry along with a strong customer service focus and administrative skills in a similar capacity within the Hospitality industry, write in to have a chat with us
We are also dedicated to providing equal employment opportunities, including to individuals with disabilities.
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