SATCOM Specialist

About us
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
You will design and provide technical mentorship for internal personnel in analyzing and solving unscheduled maintenance on Viasat In-Flight Connectivity (IFC) systems.
The day-to-day
As a SATCOM Specialist you will connect with Aviation Operations Managers, Quality Assurance, Materials management, and contract maintenance to support the repair and maintenance process, participate with technical teams to diagnose, solve and repair any discrepancies related to the terminals in accordance with approved technical data and analyze system reliability and determine a course of action based on those findings. You will also provide remote assistance to support diagnostic checks on Viasat IFC equipment installed on mobility operations customer vehicles, coordinate new software roll out, testing and implementation to minimize impact to reliability and reviews terminal historical data and issues action plans based on data trends and team analysis. This will require you to generate metrics from historic analysis provided by maintenance control team, use Splunk to resolve predictive failures and trend common failures to provide recommendations to development engineering and retrieve and analyze log files.
Additional responsibilities include:
Own User Interface software improvements and provide recommendation to engineering for corrective action
Lead over the air terminal software roll-out and coordination with internal and external engineering
Own all single terminal investigations and handle operations repeat and chronic issue programs
Provide source data for technical training departments
Work directly with our airline partners and globally distributed team to resolve issues related to in-flight wi-fi over SATCOM and retrieve detailed system logs and using your in depth SATCOM knowledge to root cause issues and make recommendations
This role requires working weekends on a night shift schedule
What you'll need
Take a minimalist approach to requirements to encourage a wider applicant pool and more accurate candidate suggestions from iCIMS Applied Intelligence, which connects resumes to reqs in real-time based on information from these three sections.
Requirements should describe the immediate, base-level experience needed for the role and nothing more.
The less prescriptive we are, the more flexible our hiring decision can be.
Requirements should be measurable. Soft skills belong in Preferences.
What will help you on the job
5+ years experience troubleshooting and triaging technical issues in a fast paced environment, to support customers
5+ years experience in Network Operations and Product Support
3+ years analyzing and trending operational data to gain efficiencies
3+ years working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory
3+ years working in a Linux networking environment with log analysis
Proven Ability to provide on the job training related to Linux, Satcom and troubleshooting mobility terminals
Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations
Ability to assist customers with complex troubleshooting without instruction, using sound judgment to obtain results
Ability to travel domestically and internationally up to 10% of the time
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
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