Sales & Ops Coordinator

7 days ago


Singapore MARINSMART GLOBAL SERVICE PTE. LTD. Full time

Overview
Marinsmart Global Service Pte Ltd, a subsidiary of Winkong Marine Engineering Co., Ltd, is currently seeking a highly motivated and organized Sales & Ops Coordinator to join our team. The successful candidate will be responsible for handling customer enquiries, coordinating with the technical team for manpower deployment, and handling port, shipyard, and anchorage formalities for the team to board vessels.
Responsibilities
Order Processing and Follow-Up
Responsible for receiving customer orders and meticulously documenting all order details.
Monitor the progress of order execution to ensure timely processing according to customer requirements.
Coordinate with the technical team to ensure efficient and effective manpower deployment.
Maintain close communication with relevant departments such as Engineering Technical Services, Warehousing & Logistics, etc., coordinating smoothly to facilitate engineers\' work on-site and ensuring seamless production, service delivery, and timely shipment of spare parts.
Customer Service and Communication
Act as a vital link between customers and the company, promptly relaying customer needs and feedback.
Address customer inquiries regarding order status, shipping schedules, and other related matters.
Handle customer complaints efficiently, actively mobilizing internal resources to resolve issues and enhance overall customer satisfaction.
Document Management and Data Entry
Oversee the organization, filing, and secure storage of all order-related documents.
Accurately input order information into the company’s systems, ensuring data integrity and precision.
Collection and Reconciliation
Track the recovery of



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