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Responsibilities: Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region. Lead a team of field service technicians and support staff to ensure efficient and timely service delivery. Develop and implement service strategies to meet customer satisfaction and business objectives. Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance. Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction. Handle customer escalations and resolve issues in a timely and satisfactory manner. Ensure compliance with health, safety, and environmental regulations and industry standards. Provide technical support and guidance to the field service team and customers. Stay updated on industry trends and technological advancements in ACMV/HVAC systems. Qualifications: Diploma or Degree in Engineering or related field. Minimum 5 years of experience in field service operations within the ACMV/HVAC industry. Strong knowledge of ACMV/HVAC systems and equipment. Experience in managing a team of field service technicians. Excellent leadership and communication skills. Customer-focused mindset and ability to build and maintain relationships. Strong problem-solving and analytical skills. Ability to work in a fast-paced and dynamic environment. Valid driver's license. Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume. #J-18808-Ljbffr
