Retirement Withdrawals Executive

Roles & Responsibilities

What the role is

At #TeamCPF, you're not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

In this role, you will:

• Manage the daily operations to ensure efficient, timely and accurate processing of payout to CPF members. This includes handling applications, processing transactions, and effectively engaging with members through calls and correspondence to resolve inquiries, concerns, and ensure smooth payout processes.
• Respond to member inquiries and appeals with professionalism, clarity, and empathy. Ensure transparency and accuracy in conveying scheme details and payout information.
• Collaborate with Managers and relevant teams including IT, in the planning, execution, and monitoring of process improvement initiatives to streamline operations and enhance service delivery.
• Provide support for user acceptance testing (UAT) of new or enhanced systems and processes to drive efficiency and effectiveness within operations.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in administration or operations function.
• Strong focus on customer service and relationship management.
• Ability to comprehend and internalise procedural guidelines and their underlying rationale.
• Capability to connect operational tasks to broader departmental and organisational objectives.
• Ability to provide support, answer queries, and resolve issues in an efficient manner.
• Experience with work improvement methodologies, such as UiPath and Lean Six Sigma, will be an added advantage.
• Meticulous and responsible, with a keen eye for detail in ensuring accuracy in all tasks.
• Ability to adapt to evolving tasks and responsibilities within a dynamic work environment.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

Tell employers what skills you have
Customer operations
Process Improvement
Healthcare
Relationship Management
Administration
Payroll
User Acceptance Testing
Customer Service
Retirement
Social Security
Service Delivery
Lean Six Sigma

---