Infrastructure Specialist

Roles & Responsibilities Duties and Responsibilities: ● Collaborate with internal and external stakeholders to define network, IT infrastructure and equipment requirements, and develop comprehensive project plans to meet the technological needs of the event ● Oversee End-User Services (EUS) department, managing their on-site schedules and dashboard reporting. ● Lead and guide the EUS team in efficiently addressing user tickets related to hardware, software, networking, etc. ● Manage endpoints staging and onboarding to device management systems & endpoints asset management records. ● Ensure adherence to timelines, budgets, and quality standards. Equipment Procurement ● Understand and define the network specifications to meet the requirement of different functional area’s ● Oversee the supply, setup, and maintenance of IT equipment required for the event, including hardware, software, and networking devices Equipment Installation and Configuration ● Oversee the installation, configuration, and connectivity of IT equipment for proper integration. ● Ensure IT Systems are secure, scalable and meet event requirement Maintenance and Support ● Develop and implement risk management strategies to mitigate potential technology-related disruptions and ensure the reliability and stability of IT systems and equipment during the event. ● Establish maintenance schedules, conduct inspections, and coordinate repairs or replacements. ● Develop and maintain documentation of all related processes and procedures ● Recommend and evaluate technology upgrades and refresh to maintain optimal performance and security Security and Compliance ● Collaborate with IT security teams to implement security measures and provide assistance in security investigations to ensure compliance with regulations and policies. Vendor Management ● Build and maintain relationships with vendors and service provider ● Negotiate service contracts and ensure effective communication for timely support and maintenance according to service levels. Budget and Asset Management ● Manage the IT equipment budget, forecast expenses, and optimize ● Assist in implementing equipment asset management strategies, including monitoring lifecycles and tracking inventory. Knowledge Management ● Maintain records of equipment inventory, maintenance, and service contracts. ● Prepare regular reports on equipment performance, maintenance costs, and compliance status. Research and Emerging Technologies ● Stay updated on IT equipment trends and emerging technologies and implement strategies to align IT equipment with emerging technologies. ● Assist in evaluating new products and recommending innovative solutions for operational efficiency and cost-effectiveness. Job Requirements: ● 2–3 years of experience or relevant certification in helpdesk and deskside support. Fresh graduates are welcome to apply. ● Strong Knowledge in IT infrastructure (Servers, Networks, Cloud computing) ● Knowledge of Google Workspace, Microsoft Active Directory, File and Print Services. ● Strong understanding of computer hardware, including WindowsOS, Android, macOS, and iOS. ● Demonstrated problem-solving and troubleshooting skills, with comfort in navigating ambiguity. ● Ability to thrive in a results-oriented, fast-paced environment. ● Strong skills in vendor and stakeholder management. Attributes We're Looking For ● Excellent track record of successful service delivery. ● Customer service mindset with strong people orientation. ● Excellent oral and written communication skills. ● Naturally positive attitude, maintaining patience and composure under pressure. ● Team-oriented mindset with a willingness to go the extra mile. ● Passionate about new technology and innovation. ● Fast learner, thinking lean, and inspiring to find better ways to perform routine tasks. Tell employers what skills you have Asset ManagementTroubleshootingHardwareCloud ComputingActive DirectoryKnowledge ManagementRisk ManagementReliabilityProcurementVendor ManagementComplianceNetworkingTeamorientedStakeholder ManagementService Delivery