IT Support Engineer

1 week ago

Paya Lebar, Singapore TALENTSIS PTE. Ltd Full time

Description We are seeking a proactive and technically skilled IT Support Engineer to provide on-site and remote support across various locations, including remote sites and airbases. This role involves managing end-user devices, IT infrastructure setup, routine maintenance, and ensuring timely issue resolution while delivering exceptional customer service.Responsibilities:Provide on-site support for hardware and software setup, configuration, and troubleshootingSet up and configure new machines, ensuring integration with existing systemsPerform asset transfers, device conversions, and initial system setupsHarden, patch, test, and troubleshoot standalone desktops and laptopsInstall and support printers, scanners, and peripheral devicesResolve general IT issues and conduct scheduled endpoint maintenance at remote sitesDeliver Level 1 network support to minimize downtimeManage IT service tickets via ITSM tools, ensuring SLA complianceMaintain hardware and software inventory using in-house systemsSupport third-party applications such as Microsoft Office, Adobe, and Google WorkspaceCollaborate with Group IT teams (Security, Server, Network) for operational alignmentRespond to security incidents and assist in IT infrastructure projects and deploymentsRequirements:Proficiency in Windows OS ; exposure to macOS and Linux is a plusFamiliarity with productivity tools (Microsoft Office, Google Workspace)Strong knowledge of IT hardware components and troubleshootingExperience with Active Directory and user

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