Section Manager, Payroll Services New VITAL | Human Resources Closing on 07 Nov 2024

What the role is:
The Section Manager, Payroll Services leads a team of Senior Executives and Executives in handling payroll and claims processing for client government agencies.
What you will be working on:
Oversee daily operations and ensure transactions are processed in compliance with prevailing legislation, policies, guidelines and practices.
Put in place necessary structures, processes and procedures and use data analytics and prevailing workforce management and other tools and technologies to track progress of Service Requests, manage team and individual workload, facilitate effective resource planning and minimise service lapses.
Carry out and guide staff on basic troubleshooting and management of bots and other automation tools, and work with the Ops-Tech team for more complex troubleshooting. Put in place contingency plans for bot failures and assess risks to operations and develop and implement risk mitigation plans.
Address complex payroll cases and propose solutions/recommendations to resolve the issue. Identify and assess weakness/gaps in controls and implement measures to strengthen controls and mitigate risks.
Oversee and address audit issues and observations via thorough investigations, implement and strengthen controls arising from audit lapses.
Review Standard Operating Procedures (SOPs) and issue operating notices to streamline payroll and claims processes, including bonus payments, tax payments and CPF payments across all teams and agencies.
Facilitate process reviews using digital tools or analytics and process improvement techniques, to remove or reduce unproductive steps within the workflows and introduce more efficient and productive ways.
Establish and maintain close working relationships with Agency partners, policy and system owners, liaising on issues in the implementation of policies and escalating any issues, when required.
What we are looking for:
Strong business, systems and process knowledge, and sound knowledge of HR and Payroll, and its eco-system and landscape.
Good collaboration and stakeholder engagement skills.
Strong digital skills, especially in one or more of skills relating to data analytics, design thinking and automation.
Shortlisted candidates may be deployed to either Buona Vista, MOE Building or Tanjong Pagar, MND Building. We regret to inform that only shortlisted candidates will be notified.
About VITAL
Looking to make an impact in your career? Join VITAL, a department under the Ministry of Finance that is transforming the delivery of corporate services in the Singapore Public Service. As the Central Agency for Corporate Shared Services, we provide HR, Payroll, Finance, Procurement and other essential services to over 100,000 public officers and 100 government agencies. Also as the Robotics & Automation Lead for corporate and administrative services domain, we are at the forefront of driving innovation and technology adoption. More than just an organisation, we are a community committed to creating an inclusive environment that cares for our officers. We prioritise your growth and development, offering exciting career prospects and training opportunities in high-demand skills like Data Analytics, Design Thinking and Robotics Process Automation. We understand the importance of work-life harmony and strive to support our officers in achieving it. If you are a dynamic and innovative team player who aligns with our vision, we invite you to apply and be part of VITAL shaping the future of corporate shared services Visit us at or follow us on LinkedIn at
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