Consultant II Intercultural Language Destination

Overview
Overview:
Cartus’ Language Solutions team supports thousands of international assignees, their spouses and children with language training around the globe, focusing on a variety of language learning areas such as business, integration, immigration requirements, school requirements and L&D. This support allows assignees and their families to grow and develop both professionally and personally, and many take away a new skill which benefits them well into the future.
The Language Consultant will have end-to-end responsibility for language programmes, including ensuring that all eligible customers are quickly and efficiently onboarded to our digital learning platform and that they are matched with the best trainer for their needs, whether online or in person. The role of the Language Consultant is critical in driving a significant portion of ILS’s revenue, ensuring successful customer/trainer matches, quality and continuity of service, as well as a high level of customer service throughout the customers’ engagement with ILS. In overseeing language programmes, the Language Consultant will also be responsible for troubleshooting issues and responding to customer escalations, which will involve liaising with internal parties, as well as coaching and sharing feedback with language trainers and partners.
Primary Duties
Analysing participant language needs.
Consulting on best training options for students and make recommendations for training.
Ensuring that the best possible trainer is assigned to each student, based on his/her linguistic needs and objectives.
Ensuring ongoing quality control, providing support to assignees when needed, and overseeing service recovery. This will require liaising with internal colleagues and/or language trainers and partners around the world.
Encouraging effective utilisation of language training by overseeing customer progress and sharing feedback with trainer and internal stakeholders on programme quality.
Troubleshooting and resolve conflict with trainers and participants where necessary.
Working with Language Partner Management Team to ensure that the global trainer network is fit for purpose, both in terms of coverage and trainer abilities.
Internal/External Customer Service and Other Duties
Supporting the wider Cartus team with knowledge and understanding of language services.
Reviewing and taking action on reports detailing customer activity, utilisation, disputes as to hours taken, volume, revenue, utilisation etc.
Acting as product technical rep/subject matter expert both internally and externally as needed.
Identify and suggest areas for improvement, streamlining, efficiency, both internally and for customers.
Coordinating and managing special Language Department projects.
Training new team members on process and procedures.
Providing coverage for colleagues as required.
Education/Experience Preferred
Bachelor’s degree or equivalent.
At least 1 – 3 years of customer service and/or sales experience.
At least 1 – 3 years of language teaching and/or training experience.
At least 6 months international living experience.
Knowledge of at least one second language.
We will consider candidates who do not meet all these requirements if suitable alternatives are presented.
Key Qualities
Excellent time management and organisational skills.
Ability to multi-task and prioritise.
Excellent written and verbal communication skills, including ability to summarise and explain concepts or ideas quickly and simply.
Initiative, critical thinking skills, strong problem solving / analytical ability.
Interpersonal/Influencing skills.
Ability to deliver constructive feedback in an effective and non-judgemental manner.
Enjoy communicating with individuals from around the world and the ability to adapt communication style to fit various cultural norms of customers and trainers.
Ability to work quickly and accurately, independently or as part of a team as required.
Strong technical skills/computer literacy and ability to work on multiple systems at one time.
Cartus ( is leaning into its essence,
Where Mobility Meets Agility . With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (
(NYSE: HOUS) is moving real estate to what's next.
Home to some of the most recognized brands in real estateBetter Homes and Gardens Real Estate ( ,Century 21 ( ,Coldwell Banker ( ,Coldwell Banker Commercial ( ,Corcoran ( ,ERA ( , andSotheby's International Realty ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included.
What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.
We pursue talent
– strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.
We value our people-first culture,
which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
Great Place to Work
Forbes World's Best Employers
Newsweek World's Most Trustworthy Companies
Ethisphere World's Most Ethical Companies
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