Clinic Manager

5 days ago

Singapore BRIDGEPOINT HEALTH PTE. LTD. Full time
This role reports to the Deputy Operations Lead/Clinic Operations Manager, subject to experience. Bridgepoint Health is an operating entity of Sheares Healthcare. This is a patient facing role in a fast-growing ambulatory care group. This role involves patient service, physician support and managing a group of clinic assistants. You are the go-to person for the clinic and will be expected to lead a small team to deliver exceptional patient experience at Bridgepoint Clinics.
The Role
  • Able to perform all duties of a clinic assistant.
  • Ensure the timely reporting of all clinic staff.
  • Serve as a point of escalation and catch all for clinic staff on shift.
  • Perform a supervisory role during the shift and always ensure service excellence.
  • Ensure consistency and follow through of workflow/processes and protocol.
  • Training of new staff.
  • Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
  • Assist with the rostering of clinic assistants.
  • Tallying of vendor invoices (laboratory, radiology, medication, consumables).
  • Tallying of claims and answering to claims queries from government / corporate partners.
  • Timely ordering of stock (medication and consumables) and minimize expiry and dead stock within the clinic.
  • Address and resolve inquiries, complaints, disputes with patients with professionalism.
  • Ensure the clinic facilities are well maintained and perform regular preventive maintenance with the facilities team.
  • Ensure that clinic is always compliant with regulatory requirements.
  • Lead a team of clinic assistants and perform regular check-in and performance reviews of clinic assistants.
  • Participate in audit and licensing needs of the clinic.
  • Participate in periodic stock take.
  • Assist with internal stakeholder management, provide constructive feedback during the construct of workflow and processes.
  • Participate in hiring of clinic assistants.
  • Other duties assigned by operations team.
  • Proactive process improvements.
  • Manage staff timesheet and leave for payroll system.
  • General housekeeping of the clinic.

The Person
  • Able to work shifts and on weekends, evenings and Public Holidays. Split shifts may be needed.
  • Cross deployment to neighboring clinics on an as-needed basis.
  • Attention to detail, ability to work in a fast-paced environment.
  • Relevant experience in hospitality or healthcare industry is preferred.
  • Minimum of 4-5 years of experience working in operations. Preferably with experience managing teams.
  • Minimum GCE "O" Levels.

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