Clinic Manager
7 hours ago
We are looking for an experienced and motivated Clinic Manager to lead the day-to-day operations of our GP clinic in Bukit Batok. The role involves ensuring efficient workflows, excellent patient service, and a well-coordinated team environment.
Key Responsibilities:
- Perform front-desk duties to deliver a smooth and welcoming experience for all patients.
- Oversee and guide clinic staff, providing coaching, on-the-job training, and regular performance feedback.
- Coordinate patient scheduling and manage appointments through phone, email, and walk-ins.
- Streamline clinic operations by monitoring patient movement and ensuring minimal waiting times.
- Maintain accurate and confidential patient information within the clinic management system.
- Respond promptly and empathetically to patient feedback, resolving issues with professionalism and care.
- Track and manage clinic inventory, ensuring adequate supplies and placing restock orders when required.
- Plan and coordinate staff and doctor rosters, including sourcing locums or replacements when necessary.
- Prepare and submit government and private insurance claims (e.g., Medisave, CHAS, MBS, TPA ) accurately and within deadlines.
- Provide operational support by stepping into clinic assistant functions when the need arises.
- Assist management with various administrative and operational initiatives as assigned.
- Previous experience in a supervisory or senior clinical support role within a medical or healthcare environment is highly desirable.
- Good understanding of day-to-day clinic functions and administrative workflows, including processing of claims and timely management of outstanding payments .
- Competent in using clinic digital systems and Microsoft Office tools for daily operations and reporting.
- Excellent people and communication abilities , with a professional and patient-centred approach.
- Proficiency in Mandarin and/or Malay will be beneficial to assist patients who may require language support when receiving their medications.
- Highly organised and meticulous , with the capacity to manage multiple tasks efficiently under pressure.
- Demonstrates initiative, reliability, and a hands-on leadership style with a positive and collaborative attitude.
- Willing and able to work three rotating shifts (including weekends and PH)
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