Clinic Manager
6 hours ago
**Roles & Responsibilities**:
We are looking for an experienced and motivated **Clinic Manager**to lead the day-to-day operations of our GP clinic in Bukit Batok. The role involves ensuring efficient workflows, excellent patient service, and a well-coordinated team environment.
**Key Responsibilities**:
- Perform front-desk duties to deliver a smooth and welcoming experience for all patients.
- Oversee and guide clinic staff, providing coaching, on-the-job training, and regular performance feedback.
- Streamline clinic operations by monitoring patient movement and ensuring mínimal waiting times.
- Maintain accurate and confidential patient information within the clinic management system.
- Respond promptly and empathetically to patient feedback, resolving issues with professionalism and care.
- Track and manage clinic inventory, ensuring adequate supplies and placing restock orders when required.
- Plan and coordinate staff and doctor rosters, including sourcing locums or replacements when necessary.
- Prepare and submit government and private insurance claims (e.g., **Medisave, CHAS, MBS, TPA**) accurately and within deadlines.
- Provide operational support by stepping into clinic assistant functions when the need arises.
- Assist management with various administrative and operational initiatives as assigned.
**Requirements**:
- Previous experience in a **supervisory or senior clinical support role**within a medical or healthcare environment is highly desirable.
- Good understanding of **day-to-day clinic functions**and administrative workflows, including **processing of claims and timely management of outstanding payments**.
- Competent in using **clinic digital systems**and **Microsoft Office tools**for daily operations and reporting.
- Excellent **people and communication abilities**, with a professional and patient-centred approach.
- Proficiency in **Mandarin and/or Malay**will be beneficial to assist patients who may require language support when receiving their medications.
- Highly **organised and meticulous**, with the capacity to manage multiple tasks efficiently under pressure.
- Demonstrates **initiative, reliability, and a hands-on leadership style**with a positive and collaborative attitude.
- Willing and able to **work three rotating shifts (including weekends and PH)
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