Customer Success Associate, Smart City Kitchens
2 days ago
Customer Success Associate, Smart City Kitchens - Singapore
Who we are
At Smart City Kitchens, we're dedicated to creating commercial kitchens designed specifically for food delivery. We present a low-risk, minimal upfront investment, and substantial potential for growth, providing a golden opportunity for small to medium-sized F&B operators to initiate and expand their culinary ventures, be it a restaurant or a flourishing food delivery enterprise, while simultaneously collaborating with enterprises to transform their restaurant businesses into more integral parts of everyday life through our innovative cloud kitchens model.
What you’ll do
Customer Onboarding
Deliver a seamless onboarding experience to new customers.
Understand client goals and provide tailored support toward their kitchens’ go-live plan.
Relationship Management
Develop deep relationships with customers by regularly checking in on their business health level and development plan.
Serve as the primary point of contact for your accounts. Responsible for the inbound inquiries and working with internal stakeholders to provide answers and solutions.
Manage escalations efficiently while maintaining a high level of customer satisfaction.
Act as the customer’s advocate internally. Surface issues to internal teams to ensure our customers’ feedback is represented and solutions are prioritized.
Ensure customers are paying their invoices on time and engage proper stakeholders when late
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