Concierge Officer

2 weeks ago

Singapore JLL Full time

Overview
The Concierge Officer serves as the primary point of contact for residents and visitors at our prestigious residential condominium. Reporting directly to the Residence Manager, this role combines exceptional customer service with security oversight and administrative support. The Concierge Officer represents the condominium\'s professional image while ensuring the safety, security, and satisfaction of all residents and guests.
Responsibilities
Front Desk & Customer Service
Greet and assist residents, visitors, and service providers in a professional, courteous manner.
Process visitor registrations and announce guests to residents before granting building access.
Handle resident requests, questions, and concerns promptly and efficiently.
Accept and manage package deliveries, notify residents, and maintain the package log.
Coordinate amenity bookings (e.g., party room, guest suites, fitness facilities).
Provide information about Condominium facilities, neighborhood services, and local attractions.
Security & Safety
Respond to emergency situations according to established protocols.
Coordinate with emergency services (police, fire, ambulance) when necessary.
Conduct periodic facilities equipment checks and report any malfunctions.
Administrative Duties
Answer phone calls and respond to emails promptly and professionally.
Maintain accurate daily logs of all activities, incidents, and communications.
Process resident maintenance requests and coordinate with building maintenance staff.
Update resident directories and information databases.
Prepare shift reports for management review.
Assist with coordination of contractor access and supervision.
Support property management with administrative tasks as needed.
Qualifications
Required
Minimum Certificate / Diploma or equivalent in Hotel & Hospitality or Business Management.
Minimum 3 to 5 years\' of customer service experience.
Proficient computer skills including Microsoft Office suite.
Excellent verbal and written communication abilities.
Preferred
Understanding of building systems and maintenance basics.
Skills & Attributes
Exceptional customer service orientation and professional demeanor.
Strong interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to multitask in a busy environment while maintaining composure.
Discretion when handling confidential resident information.
Proactive problem-solving approach.
Working Conditions
Full-time position (44 hours per week).
Rotating shifts including mornings, evenings, weekends, and holidays.
Occasional lifting up to 30 kg (luggage, packages, supplies).
Professional attire/uniform required.
Seniority level
Entry level
Employment type
Contract
Job function
Other
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