Jones Lang LaSalle Incorporated | Community Ambassador
2 weeks ago
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Duties & responsibilities
Client Engagement
Create a fun and impactful client engagement strategy
Engage with all guests, employees and key stakeholders
Embed in the FM team a culture of empowerment, engagement and fulfilment.
Work with relevant parties on space management through data analytics
Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services
Communication
Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
Liaison with JLL team and client on soft service delivery
Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.
Adopt innovative communication strategies
Champion monthly meetings with stakeholders to enhance relationships
Event Management
Formulate a monthly/annual calendar of events and implementation plan
Build and maintain Standard Operating Procedures
Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
Providing outstanding customer service and organizing memorable events that exceed client expectations
Propose ideas to improve event and service quality
Events reporting and customer feedback survey
Develop an event planning process that is simple to adopt and implement
Assist in the coordination of event orders with clients, team and vendors
Develop and manage the vendor network
Finance Admin Support
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
JDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace Manager
Ensure Finance KPIs scores are met
Risk Management
Assist in the event risk management program
Participate in the disaster recovery and business continuity plans as required
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
Achieve Key Performance Indicators and Service Level Agreement targets
Location:
On-site – Singapore
Job Tags:
Hiring
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table
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