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Lead Community Manager Singapore Community

1 week ago

Singapore sending.network Full time

At Sending.Labs, we're shaping the Web3 Communication Stack through our flagship products: the decentralized communication protocol, Sending Network, and an instant messenger that brings together protocols and dApps on a one-stop-solution, Sending Me. Our mission is to empower the next billion Web3 users with freedom and enjoyment.
Job Overview
Are you a Web3 enthusiast with a passion for open and transparent communication? We're in search of a PR Manager who can seamlessly blend the power of Web3 with the art of friendly, engaging communication.
Key Responsibilities
As our PR Manager in the Web3 space, you'll be at the forefront of shaping our narrative:
Execute our retention and Customer Success plan, carefully crafted by our Team Lead.
Be the face that resolves community concerns, bridging the gap between our company and our valued users.
Dive into the Sending.Me community across multiple channels, from our messaging platform to our social media spaces.
Address user feedback, tackle feature requests, and swiftly handle support issues, leaving our users delighted with the resolution.
Create and manage exciting community events, including Twitter Spaces, webinars, and networking sessions that spark connections and innovation.
Collaborate with our content team to curate and share compelling content tailored to each user persona.
Craft and maintain a content calendar to ensure a steady stream of relevant material across all communication channels.
Keep an eye on key community engagement metrics and KPIs, offering brilliant recommendations for ongoing improvement.
Build and nurture meaningful relationships with key community members, from visionary Web3 startup founders to partners.
Stay in the know about industry trends, the competitive landscape, and the latest in community management and marketing.
Requirements
Bachelor's degree in Marketing, Communications, or a related field
You've got a solid 3+ years of experience in community management, ideally within the Web3, blockchain, or cryptocurrency industry
Strong understanding of customer success and user retention strategies
Excellent communication and interpersonal skills
Experience with messaging platforms like Discord or Slack
Proven ability to multitask and manage multiple projects simultaneously
Ability to work effectively in a fast-paced, dynamic environment
Passion for the Web3 ecosystem and a deep understanding of its trends and developments
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