Service Center Manager

19 hours ago

Singapore VAT Vakuumventile Full time

Job Overview Location: Singapore, SG Employment Type: Permanent Responsibilities Service Excellence – implement best practices in materials, logistics, response, support and delivery time at competitive cost and best possible pricing Service Standards & Skills – refine and implement service center standards and enhance skills for all service employees Training & Development – establish a training program for Asia service personnel and install a service training hub either in SG or MY Operational Readiness – monitor and balance operational capabilities of the service centers in SG and MY, run service centers in line with demand and growth and ensure readiness Service Network – enhance field service capabilities, especially for quality interventions or retrofit projects Service Performance – implement Key Performance Indicators and drive Service Operations Excellence IT & Process Integration – represent VAT internal IT-project UNITIY (new ERP system), define service center operations processes, run integration tests, exchange information with world‐wide service centers and support international roll‐out (international travel required)Qualifications & Experience Solid education (degree) or equivalent experience in mechanical engineering or a related field Proven success record in service management and service development; experience in strategy implementation and execution as well as service business development Business fluent in English; knowledge of Chinese desirable Beneficial: knowledge and experience in vacuum and coating technology; additional studies in business administration and management Experience in managing a team of repair and service technicians/engineers in SG and/or MY; demonstrated leadership in driving operational excellence Additional Requirements & Remarks Focus: customer‐, business‐ and result‐oriented Entrepreneurial: driving customer satisfaction and service excellence Cross‐cultural: taking a direct approach but considering people Key Performance Indicators (KPIs)Gross Sales (topline), CM and EBITDA Quality, Response Time and Price of entire service offering and delivery You have any questions about this position?Contact Jeremy Ho via E‐Mail or phone #J-18808-Ljbffr

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