Field Service Engineer(Laser Technology)

2 weeks ago

Singapore 231 TUS - TRUMPF, Inc. Full time

Field Service Engineer(Laser Technology) page is loaded## Field Service Engineer(Laser Technology)locations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R **Field Service Engineer (Laser Technology)****Duties & Responsibilities**Realize Repair* Analyze mistakes independently. Identify needed spare parts, agree, and arrange on order with customers.* Carry out repairs (e.g., mechanics, electronics, hydraulics, control technology, pneumatics.)* In case of escalation agree on interim solutions with in-house service and management and discuss with customer.* Agree on solutions with experts from own area and other aspects.* Provide documentation of carried out service application.Implementation* Carry out implementation, in case of problems agree with management or In-house service and discuss and take decisions on further procedure.* Carry out machine take over with end customers, if necessary, carry out customer programs and carry out in vote with management or in-house service special adaptations.* Carry out customer installation with security instruction.* Provide documentation about introduction, installation feedback for quality management.* Realize service training need for customers and inform TRUMPF in-house service.Preventive Servicing* Carry out preventing servicing due to given servicing list.* Carry out servicing after complexity.* Advice customers about necessary repair point, if necessary, agree on spare parts with customer and order them. Carry out further actions. Document servicing.* Provide servicing check list, actualize, and adapt it.Rebuilding and Retrofitting* Carry out rebuilding's and retrofitting.* Carry out Service-Updates and data protections.* Consult customers concerning technical innovations.Product Care* Document technical weak spots in additional report. Encourage improvements and support the process.Staff management* Train new employees, recognize training needs and pass on to management.Other duties* If necessary, carry out operator and servicing training.* Recognize need in aid or devices and support realization.* Provide rebuilding instructions and training documents, update and if necessary, adjust them.* Carry out production assistance with the customer (e.g., find out degree of efficiency**Requirements:*** A professional engineering qualification in Mechanical/Mechatronic/Electrical Engineering, as a Bachelor's Degree or Polytechnic Diploma or equivalent.* At least 5 years of work experience in a similar environment/related field is an added advantage.* Willing to travel oversea for service mission.* A team player, with a goal-oriented spirit, an optimistic and persistent attitude, and service experience in handling the day-to-day activities of the service department.* Ability to work under pressure and time constraints.* Experienced user of MS Office (Word, Excel, PowerPoint, Outlook, IE) and other Windows-based programming tools (QuickFlow; TruControl)* Good communication skills in English**What we offer:*** International, varied and independent work* Access to the latest technologies and work equipment* Respectful and appreciative corporate culture* Flat hierarchies in a dynamic team**Contact Person:**Joey ()(blob: #J-18808-Ljbffr

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