Operations Lead
6 days ago
Key Responsibilities:
Support the Operations Manager in overseeing daily operations and ensuring team KPIs are met consistently.
Monitor field resources' progress daily, ensuring timely job completion and closure.
Lead team leads, designing processes and workflows, managing service operations, and overseeing field service resources.
Achieve internal team and contractual Service Level Agreement (SLA) targets, including recovery and improvement plans.
Provide leadership on service delivery processes, ensuring alignment with service contracts and deliverables.
Maintain high service quality standards across all aspects of service delivery, prioritizing customer satisfaction and team morale.
Manage the team's RACI framework, roles and responsibilities, workload distribution, and training roadmap.
Oversee both internal resources and external partner workers, ensuring service quality and performance meet targets.
Conduct regular operational reviews to identify and resolve issues effectively.
Assist field resources in handling escalation cases as needed.
Manage work-related escalations involving clients and internal stakeholders when required.
Prepare operational reports, analyze findings, and share insights with customers.
Requirements:
Degree in IT or a related field.
At least three years of leadership experience.
Proven experience managing end-user support environments.
Strong leadership and team management abilities.
Exceptional problem-solving skills.
About the Role:
We are seeking an experienced leader to manage our daily operations, ensure team KPIs are met, and maintain high service quality standards. If you have a degree in IT, at least three years of leadership experience, and proven experience managing end-user support environments, we encourage you to apply.
About You:
We are looking for someone who is able to lead team leads, design processes and workflows, manage service operations, and oversee field service resources. If you have strong leadership and team management abilities, exceptional problem-solving skills, and are able to maintain high service quality standards, we encourage you to apply.
#J-18808-Ljbffr
-
Principal Pursuit Lead
2 weeks ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewCome join the new Sales Activation and Transformation (SAT) organisation We operate in a highly competitive environment and the ability to meet customer expectations, shape profitable deals, and lead pursuits efficiently is critical to our success as an organization.The SAT Organization plays a pivotal role in landing...
-
IT Operations Manager
1 day ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewAs a Microsoft Datacenter IT Operations Manager (ITOM), you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead highly effective team.Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud...
-
Retail Operations Manager
7 days ago
Singapore Bulgari South Asian Operations Full timeCompany OverviewBulgari South Asian Operations is a leading luxury goods company that values operational excellence and innovation. Our boutique stores are the face of our brand, and we rely on dedicated professionals like you to ensure they run smoothly.Job DescriptionThis role involves driving operational efficiency across all our boutiques in the region....
-
Principal Pursuit Lead
4 weeks ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewCome join the new Sales Activation and Transformation (SAT) organisation! We operate in a highly competitive environment and the ability to meet customer expectations, shape profitable deals, and lead pursuits efficiently is critical to our success as an organization.The SAT Organization plays a pivotal role in landing...
-
Principal Pursuit Lead
4 weeks ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewCome join the new Sales Activation and Transformation (SAT) organisation! We operate in a highly competitive environment and the ability to meet customer expectations, shape profitable deals, and lead pursuits efficiently is critical to our success as an organization.The SAT Organization plays a pivotal role in landing...
-
Logistics Operations Manager
4 days ago
Singapore Medtronic Singapore Operations Pte Ltd Full timeAt Medtronic Singapore Operations Pte Ltd, you can start a fulfilling career that drives innovation and excellence in global healthcare. As a Senior Logistics Analyst, you will play a pivotal role in championing logistics efficiency and accuracy, ensuring seamless operations across the Americas Finance and Operations Audit team.This position offers unique...
-
Logistics Operations Manager
3 days ago
Singapore Medtronic Singapore Operations Pte Ltd Full timeAbout the RoleThis Senior Logistics Analyst position provides key support to the Americas Finance and Operations Audit team at Medtronic Singapore Operations Pte Ltd. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proven track record in logistics management. Responsibilities may include: Strategic...
-
Logistics Operations Manager
7 days ago
Singapore Medtronic Singapore Operations Pte Ltd Full timeIn this role, you will be part of a global team that champions healthcare access and equity for all. You will lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.About the Role:This Senior Logistics Analyst position provides unique experience opportunities, such as being part of a global team, coaching others,...
-
IT Operation Lead
7 days ago
Singapore PSA International Full timeCurrent jobs related to IT Operation Lead - Singapore - COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD. A strategic and results-driven professional is required to lead operations in the Asia Pacific (AP) region. The AP Operation Lead will oversee all regional functions, including marketing, supply chain, quality assurance, regulatory compliance, and...
-
Finished Goods Operations
6 days ago
Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a Senior Planner in Singapore Finished Goods Operations team who will manage and oversee Finished Goods operations within a third-party logistics provider (3PL) warehouse. The ideal candidate will be responsible for managing day-to-day operations, optimizing processes, ensuring the department and business critical...
-
Operations Lead
3 days ago
Singapore BizCube Solutions Pte Ltd Full timeWe are looking for an experienced Operations Lead to join our team at BizCube Solutions Pte Ltd. The successful candidate will be responsible for leading our operations functions, ensuring seamless delivery of our projects, and driving business growth.The Operations Lead will be responsible for:Coordinating cross-functional teams to achieve project...
-
Operations lead
7 days ago
Singapore ETeam Full timeDirect message the job poster from e Team Infrastructure/Patching Operations Manager Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents, changes are responded to in adherence to established processes. Institute strong governance to lead and direct the infrastructure operational team with standard operating...
-
Operations Lead
3 days ago
Singapore eTeam Full timeDirect message the job poster from eTeam Infrastructure/Patching Operations Manager Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents, changes are responded to in adherence to established processes. Institute strong governance to lead and direct the infrastructure operational team with standard operating...
-
Operations Lead
7 days ago
Singapore This Is An IT Support Group Full timeJob Summary:We are looking for a highly motivated Operations Lead to join our team at This Is An IT Support Group. As an Operations Lead, you will be responsible for leading our operations team and ensuring the smooth execution of our projects. Key Responsibilities include:Project Planning and Coordination: Develop detailed project plans, timelines, and...
-
IT Operations Lead
7 days ago
Singapore Unison Consulting Full timeUnison Consulting is seeking an IT Operations Lead to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our day-to-day activities and driving operational efficiency across the team.The successful candidate will have a strong background in technology and AWS architecture. They will be responsible...
-
It operations lead
7 days ago
Singapore This Is An IT Support Group Full timeThe IT Operations Lead (Cloud Experience) will oversee the daily operations of the IT department, with a specific focus on cloud infrastructure and services. This role involves managing a team of IT professionals, coordinating with other departments, and implementing best practices to enhance system performance, reliability, and security in a cloud...
-
Operations Lead
4 days ago
Singapore Nets Full timeNets requires an Operations Lead to oversee the Admin Support team's activities. The role involves coordinating daily tasks, ensuring timely completion of instructions from banks, and maintaining high productivity standards.The successful candidate will have:Excellent written and verbal communication skillsAble to lead and motivate team members to achieve...
-
It operation lead
7 days ago
Singapore Cognizant Technology Solutions Asia Pacific Pte Ltd Full timeThe IT Operations Lead (Cloud Experience) will oversee the daily operations of the IT department, with a specific focus on cloud infrastructure and services. This role involves managing a team of IT professionals, coordinating with other departments, and implementing best practices to enhance system performance, reliability, and security in a cloud...
-
IT Operation Lead
7 days ago
Singapore People Profilers Full timeJob Responsibilities Lead IT operations team L2, ServiceDesk to ensure delivery of high-quality services to users. Drive IT Operational Excellence to ensure business satisfaction with SE Digital services and solutions. Ensure IT performance metrics, KPIs/SLA are on target and identify/drive areas for improvement. Support and enable business objectives...
-
Operational Lead
4 days ago
Singapore Nets Full time**Company Overview**Nets is a leading company in the field of terminal operations, providing innovative solutions for efficient service delivery.