Customer service officer

6 days ago


Singapore Search Personnel Pte Ltd Full time

Position: Corporate Customer Care Specialist (IT- Helpdesk Support/ Incident Report/ Ticketing) Location: Mount Faber (Attached to the Vendor) Working hours: 5 Working days: Monday to Friday - 9am-6pm Salary (commensurate with experience): Up to $3800 + Annual Leave Transportation Allowance + Medical Duration: Contract for 6 Months – Renewable Industry: Technology/ IT Network Main Responsibilities: Manage systems changes using an established change request process, including assessing the impact, obtaining necessary approvals, and communicating status updates to multiple stakeholders. Respond promptly to incidents, conducting thorough investigations, and providing timely temporary and/or permanent resolutions. Conduct root cause analysis for incidents and proactively implement measures to prevent recurrence. Continuously monitor the effectiveness of implemented measures and make adjustments as necessary. Proactively monitor and measure the performance and availability of systems, using appropriate monitoring tools and methodologies. Identify and implement corrective actions to improve system performance and availability based on the findings. Monitor and maintain agreed service levels, such as response times for service requests and system availability. Document and regularly update system configurations, and provide comprehensive reports to relevant parties on a regular basis. Develop and implement comprehensive service continuity measures, including robust backup/restore procedures and disaster recovery plans, to ensure uninterrupted business operations in the event of a disruption. Provide expert technical advice and guidance on systems to customers and project teams, assisting them in making informed decisions and resolving complex technical issues. Manage the resources and schedule for system implementation and operation activities, ensuring optimal utilization and adherence to timelines. Requirements: NO EXPERIENCE REQUIRED - must be from IT background - Training Provided At least 2 years’ experience in Customer Service/ Help desk is preferred Higher Nitec Certification IT Field or any related discipline. IT support and helpdesk experience will be a plus Good Communication Skills who can write in detail the incident report to submit to the vendor. Email to: or call me at: 6398 5689 for more information. #J-18808-Ljbffr



  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job SummaryWe are seeking a highly motivated Reservation Associate to join our team at the STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. As a key member of our customer contact centre, you will be responsible for providing exceptional customer service and sales support to our guests.About UsThe STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. is a leading...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...


  • Singapore Woodlands Transport Service Pte Ltd Full time

    Responsibilites Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules and...

  • Customer Service

    2 months ago


    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...


  • Singapore National Service Resort & Country Club Full time

    Job SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...


  • Singapore ADEMCO (FAR EAST) PTE LTD Full time

    Roles & ResponsibilitiesHighlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our officeJob Summary:The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality...


  • Singapore SAGL CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Greet and assist visitors, staff, and external parties in a friendly and professional manner. Address and resolve inquiries or issues from employees at all levels. Provide support to staff and ensure smooth day-to-day operations. Handle general administrative tasks, including answering calls, managing...


  • Singapore MORRISON EXPRESS LOGISTICS PTE LTD Full time

    Roles & ResponsibilitiesAbout the RoleThe Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to...


  • Singapore Marriott Customer Engagement Centre Full time $2,680

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...


  • Singapore ADEMCO (FAR EAST) PTE LTD Full time $2,300 - $3,000

    Highlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our office Job Summary: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.Job Description:...


  • Singapore SKOOL4KIDZ PTE. LTD. Full time

    Roles & ResponsibilitiesJOB DESCRIPTION: Assist the Principal on administration matters Interact with parents on enrolment matters, school fees collection etc. Liaise with suppliers to ensuretimely delivery of goods and services. Enure all dataa, records and reports are updated and compiled timely. Handle calls and prepare forms such as teachers and...


  • Singapore BEIJING 101 HAIR CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities Responsible for handling front office reception and administration duties Greet customers and answer all customers’ enquiries Perform scheduling appointment calendar and sending reminders on appointments to customer Generating and compiling of daily sales reports Perform outlet stock-take and other ad-hoc...


  • Singapore BANGKOK BANK PUBLIC COMPANY LIMITED Full time

    Roles & ResponsibilitiesBangkok Bank Singapore is a full licensed bank operating in Singapore since 1957. We provide a wide range of wholesale and consumer banking and financial services to meet the diverse needs of our clients. We have an immediate vacancy for a suitably qualified individual to join us as Customer Service Officer in the Customer Service...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    About the RoleAs a Reservation Associate at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer service and maximizing revenue opportunities.


  • Singapore CERTIS CISCO SECURITY PTE. LTD. Full time

    Roles & ResponsibilitiesGrab this chance to work at Changi Airport!Position Summary:Responsible for handling customer inquiries, office administration and applications for various matters in a timely and professional manner. The objective is to enhance customer satisfaction, foster positive relationships, and support the company’s reputation for excellent...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    About the RoleAs a Customer Care Consultant at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and service-oriented individual to join our team.Key ResponsibilitiesReservations Management: Process reservation requests, manage booking inquiries, and...


  • Singapore This is an IT support group Full time

    As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations. Roles and Responsibilities Attend to customer enquiries, feedback and complaints via phone, email or in-person. Check and monitor CCTVs for...


  • Singapore Singapore Prison Service Full time

    At Singapore Prison Service, we are committed to creating a safe and rehabilitative environment for offenders. As a Prison Officer, you will play a vital role in enforcing secure custody and promoting positive change within our institutions.Key Responsibilities:Ensuring the safety and security of offenders, staff, and visitorsProviding support and guidance...