deputy/ asst manager, appeals

2 days ago

Singapore Ministry of Defence Singapore Full time

Land Transport Authority

Fixed Terms

Closing on 21 Sep 2025

What the role is

DEPUTY/ ASST MANAGER, APPEALS

What you will be working on

You will be responsible for overseeing a team handling appeals arising from offences committed under the Road Traffic Act, Active Mobility Act and other Acts under LTA's administration and their subsidiary legislation. Your core duties include reviewing and responding to appeals, preparing comprehensive reports with analysis and recommendations, and monitoring key performance indicators. There will be opportunities to collaborate with various LTA divisions, government and external agencies, communities, and the public to resolve multi-faceted issues while managing escalated enquiries from the public and other agencies. Additionally, you will spearhead developmental projects to streamline work processes and enhance operational efficiency of the team.

What we are looking for

  • Knowledge in any discipline
  • Preferably at least 4 to 5 years of relevant experience, ideally in enforcement functions or customer service
  • Good communication, writing, interpersonal and analytical skills
  • Self-motivated, able to work independently and as a team in a dynamic environment
  • Meticulous and resourceful
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

About Land Transport Authority

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.

About your application process

This job is closing on 21 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Land Transport Authority or the wider Public Service.

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