Client Experience Representative

4 days ago


Singapore Standard Chartered Singapore Full time

Overview
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Client Experience Representative
role at
Standard Chartered Singapore .
3 weeks ago Be among the first 25 applicants.
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Responsibilities
To comply with the processes on cash handling and branch operations as per Branch Operations Manual
To manage Branch operational risk and ensure controls are in place
To resolve client complaints/feedbacks/issues and manage clients service expectations
Activate, educate & direct clients to utilise digital/self-service terminal (SST) channels
Generate new sales opportunities through referral
Transaction Processing: process various transactions over the counter (cash, cheques, drafts, transfers, etc.) and ensure accuracy
Ensure all clients’ requests received (Drafts application, Telegraphic



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