Enterprise Support Specialist

1 week ago

Singapore Wise Full time

Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about
our mission
and
what we offer .
Job Description
As an
Enterprise Support Specialist
for Wise Platform, your mission is to drive operational efficiency and scalability for our partners. You’ll be a key liaison, ensuring our partners get the most out of our products by acting as their internal champion within Wise Platform. You will provide advanced‐level support and guidance throughout the entire partner lifecycle—from implementation to ongoing optimization.
Key Responsibilities
Partner Onboarding & Implementation: You will manage the entire operational setup for new partners assigned to WPES in the implementation phase. This includes developing and delivering tailored training and workshops for their teams, setting Zendesk to ensure data extraction, verifying information and features against Solution and Overview Matrix pages, and aligning functional teams (KM, QA, Training, etc.) to support the new partnerships. You’ll work closely with the integration teams to troubleshoot issues and ensure a smooth, effective transition from sales to launch.
Relationship Management: You will build and maintain strong, lasting relationships with partners, becoming their primary point of contact. This involves managing longtail accounts, conducting deep-dives and meetings, and providing quarterly feedback to maintain strong relationships with key accounts.
Training & Support: You will provide high-level training and refreshers on our products and financial concepts. Your financial literacy will be crucial for explaining complex topics related to payments, Wise products, and API setups. You will also proactively address any roadblocks or issues that arise.
Customer & Product Advocacy: You are the voice of the partner within Wise. You will act as a daily liaison, ensuring that partner needs and feedback—such as requests for improved documentation or API ease‐of‐use—are heard by internal product and regional teams. You will advocate for changes that enhance the partner experience and proactively identify and solve problems to prevent future issues.
Risk Monitoring & Churn Prevention: You will actively monitor partner behavior and

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