People operations associate, apac
3 weeks ago
People Operations Associate, APAC in SINGAPORE, SingaporeJob Description:
About Us:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally.
About the Role:
The People Connect & Talent Acquisition Associate is a unique hybrid role which is a member of the People Operations team as well as Talent Acquisition team within the People Team in Dow Jones. In this role, you will provide HR operational support to employees and managers across the Asia Pacific region, mainly through a self-service ticketing system (SOFI). This role will also support the APAC Talent Acquisition lead in all recruitment coordination activities across the region.
This is a role that requires the ability to problem solve through problem identification, solution assessment, problem documentation, and problem response.
You will live our values of Collaboration, Trust, Impact, and Excellence through your work, delivering a people-first approach to our client groups, driving improvements around our own ways of working, and supporting data-driven strategies.
You Will:
Be the first contact for HR queries and requests from employees, line managers, HRBPs and Centers of Excellence across the full employee life cycle, including but not limited to, employee onboarding, offboarding, payroll-related queries, benefits, leave of absence, PTO balances, employee care and development.
Complete employee transactions across multiple HR systems, ensuring that the centralized HCM (Workday) remains the source of truth and accurate.
Understand the whole of HR to know where to transition queries.
Collaborate with other HR teams to recommend enhancements to deliver resolutions.
Coach employees on available HR self-service tools to guide efficiency and customer satisfaction.
Provide an excellent customer experience and manage to defined Service Level Agreements (SLAs).
Work with the Workday Operations Management team, including escalations.
Support onboarding of new joiners including document collection and data input.
Maintain and process employee records and documents over the employee lifecycle for internal documentation and payroll purposes.
Manage scheduling for interviews (in-person or virtual) for candidates, recruiters and team members across the business groups, providing an excellent and seamless candidate experience.
Onboard external vendors & process related invoices.
Organize all facets of a candidate’s interview process: scheduling interviews (on-site and remote), managing communication workflow, coordinating travel/reimbursement.
Support end-to-end new hire process to completion; creating and sending offer letters and contracts, initiating background checks; escalate discrepancies for resolution.
Support with the onboarding of new team members, deliver informative sessions, provide ongoing support while upholding the high standards of excellence.
Drive and deliver additional projects from time to time that further develop skills and impact.
Support, generate and update all reporting templates and needs for the region.
You Have:
1 - 3 years HR support/operation experience.
Experience working with contemporary HR Technology platforms (e.g. Workday, JIRA, Service Now, automated recruiting tools, ATS).
Detail-oriented with excellent interpersonal communication skills (verbal and written).
Strong interpersonal skills in dealing with all levels of management.
Experience using and maintaining multiple tools such as Canva, Sterling, Gmail, Google Docs, Google Slides, Google Form and Google Sheets.
Experience coordinating and performing multiple tasks.
Bachelor's Degree or equivalent work experience in a related field.
Benefits:
Comprehensive Insurance & Retirement plans.
Paid Time Off and Leaves.
Family Care Benefits.
Access to Dow Jones Products.
Employee Referral Program.
Employee Well-being Support & Fitness Programs.
Equal Opportunity Statement:Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.#J-18808-Ljbffr
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