BFT Studio Manager

4 days ago

Singapore WATCHTOWER HOLDINGS PTE. LTD. Full time
Job description
Position Overview:
The Studio Manager is responsible for overseeing the day-to-day operations of the studio. This role requires a strong passion for fitness, exceptional leadership and organisational skills, and the ability to create a positive and motivating environment for staff and members. The Studio Manager is responsible for managing staff, ensuring excellent customer service, driving membership growth, and maintaining a clean and safe facility.
Key Responsibilities:
Operational Management:
  • Oversee all aspects of the studio's operations, including scheduling, facility maintenance, and equipment upkeep.
  • Develop and enforce policies and procedures to ensure smooth and efficient operations.
  • Monitor key performance indicators (KPIs) and implement strategies to optimize studio performance.
Customer Service:
  • Create a welcoming and supportive environment for members, ensuring exceptional customer service at all times.
  • Address member concerns and resolve issues in a timely and professional manner.
  • Foster a positive and inclusive community through effective communication and engagement.
  • Follow up with potential prospects and let them know regarding the various membership packages that are available
Sales & Promotion
  • Ensure all enquiries are attended to promptly and professionally on all platforms
  • Track all leads and implement a system to ensure effective conversion rates
  • Promote and sell studio packages, programs and services
  • Diligent promotion of all studio programs, services and products
  • Meeting and exceeding all membership sales and performance targets
  • Diligent supervision of Community Outreach programs
  • Designing and executing sales and marketing initiatives and campaigns
  • Design and execute member signup, retention and renewal strategies
Class and Program Management:
  • Coordinate and schedule classes according to the programmes from HQ, ensuring class setup is properly organised.
  • Collaborate with instructors and trainers to develop new strategies on how to setup for classes if needed.
  • Monitor class attendance and member feedback to optimize class offerings.
Qualifications and Requirements
  • Must have more than 3 years experience of leading and managing teams; experience in the fitness industry is a requirement,
  • Good leadership skills with a successful track record of developing people and spotting talent,
  • Excellent knowledge of the industry and operational challenges,
  • Able to deliver real improvement - able to get things done, strong influencing skills,
  • Good communication skills with all levels of the business,
  • Strong desire and ability to motivate and inspire people and teams,
  • Clear, logical, and analytical thinker,
  • High standards, get the basics right
  • Local knowledge and experience and/or cultural sensitivity
  • Personal Training: 2 years (Not required but Preferred)
The Package
  • Generous salary with high commissions and bonuses
  • Health and Dental benefits
  • Guaranteed Strong Traffic and Clientele Base
  • Professional and personal growth, development, and further opportunities to grow within our company
  • Career progression
  • Opportunities for courses, development, and training
  • Free gym membership and discounted rates for spouse/family member
  • Good working environment and culture
Job Types: Full-time, Permanent
Pay: $3, $7,000.00 per month
Benefits:
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Gym membership
  • Health insurance
  • Professional development
Schedule:
  • Monday to Friday
  • Weekend availability
Supplemental Pay:
  • Commission pay
  • Performance bonus
  • Retention bonus
Experience:
  • Management: 4 years (Preferred)
  • Personal Training: 2 years (Preferred)
Work Location: In person
Expected Start Date: ASAP

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