This is an IT support group | Training Coordinator, APAC
14 hours ago
Key Responsibilities:
Effectively communicate with channel partners to ensure they are aware of and comply with certification requirements.
Plan and manage course schedules to maximize resource utilization and profitability.
Ensure that partners adhere to Milestone’s Channel Partner Program certification requirements.
Advocate the benefits of our training programs to distributors, integrators, and end users.
Handle course registrations and payments according to Milestone policies and procedures.
Meet and exceed training and certification targets in terms of classes and student numbers.
Work closely with local sales teams to proactively promote training opportunities.
Ensure the availability of high-quality external trainers across different regions and languages.
Success in This Role:
Call potential attendees to explain course details and benefits.
Conduct marketing activities to promote upcoming training sessions.
Enter key customer information into CRM and Learning Management Systems.
Keep potential attendees informed and follow up to secure their participation.
Manage orders for training courses, issue invoices, and follow up on payments.
Collaborate with sales teams and channel partners to ensure high attendance.
Maintain a pool of skilled and knowledgeable trainers.
The Ideal Candidate Will Have:
A BA degree.
Strong understanding and experience in inside sales and/or customer service.
Exceptional communication abilities, especially over the phone, to effectively engage with partners and customers.
Excellent organizational skills with the capability to manage multiple tasks efficiently.
Proven experience working in a cross-regional role, demonstrating cultural awareness and adaptability.
Strong experience in managing customer relationships and ensuring customer satisfaction.
Proficiency with Salesforce or other CRM tools to manage data and track interactions.
Excellent command of English, both written and verbal, to communicate effectively with diverse stakeholders.
Decisive and agile, able to make informed decisions quickly and efficiently.
Additional Skills Preferred:
Multi-language abilities are a plus.
Ability to take calculated risks.
Strong teamwork and cooperation skills.
About the Team:
You will be part of the Partner & Customer Training team, responsible for the marketing, sales, and delivery of training and certifications across APAC and EMEA. Our team consists of 4 coordinators and 2 trainers, working together to drive a professional and profitable service business unit. While your core team members are based in Sofia, Bulgaria, you will collaborate with colleagues in the APAC offices and beyond.
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