
Customer Order Support Assistant
2 weeks ago
This will be an 18-months contract position based in Changi Business Park.
Responsibilities:
- Using SAP Order Management System to process new orders and order changes.
- Assist in projects, process standardization, Continuous Process Improvement as well as process automation (using tools like AI, RPA).
- Understand order pricing logic and apply initial pricing issue analysis.
- Assist in resolving order pricing issue.
- Manage Customer business partner records and other customer parametric setups.
- Assist in timely resolution to facilitate order shipment.
- Identify order data issues, perform preliminary investigation, and escalate to higher management and IT for further troubleshooting and resolution.
- Reporting as needed to confirm proper execution of Order Management processes.
Requirements:
- Minimum Diploma holder. Fresh Graduates welcome.
- Proficient with Microsoft Outlook, SharePoint, Teams, Excel, and Word
- Open to working with AI technology.
- Advantageous if experienced in Order Management module in SAP S/4HANA Enterprise System Flori Apps platform
- Able to:
- quickly learn to accurately execute order entry and order change processes adhering to standard operating procedure
- write clear, polite communications via email
- communicate verbally in a diplomatic manner
- multi-task on daily operational responsibilities as well as project related work in a deadline driven environment
- work in a face paced, dynamic, and team environment
Working Hours: Tuesdays-Saturdays, 5am to 2pm, and during Singapore holidays when US is not on holiday
Ethos Search Associates Pte. Ltd.
EA License No: 13C6655
EA Reg No: R Jacky Chong
Tell employers what skills you haveOutlook
Order entry
Process Automation
Continuous Process Improvement
Change Orders
order status
SAP
order process
Excel
Pricing
purchase order
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