Customer Order Support Assistant

2 weeks ago


Singapore ETHOS SEARCH ASSOCIATES PTE. LTD. Full time
Roles & Responsibilities

This will be an 18-months contract position based in Changi Business Park.

Responsibilities:

  • Using SAP Order Management System to process new orders and order changes.
  • Assist in projects, process standardization, Continuous Process Improvement as well as process automation (using tools like AI, RPA).
  • Understand order pricing logic and apply initial pricing issue analysis.
  • Assist in resolving order pricing issue.
  • Manage Customer business partner records and other customer parametric setups.
  • Assist in timely resolution to facilitate order shipment.
  • Identify order data issues, perform preliminary investigation, and escalate to higher management and IT for further troubleshooting and resolution.
  • Reporting as needed to confirm proper execution of Order Management processes.

Requirements:

  • Minimum Diploma holder. Fresh Graduates welcome.
  • Proficient with Microsoft Outlook, SharePoint, Teams, Excel, and Word
  • Open to working with AI technology.
  • Advantageous if experienced in Order Management module in SAP S/4HANA Enterprise System Flori Apps platform
  • Able to:
  • quickly learn to accurately execute order entry and order change processes adhering to standard operating procedure
  • write clear, polite communications via email
  • communicate verbally in a diplomatic manner
  • multi-task on daily operational responsibilities as well as project related work in a deadline driven environment
  • work in a face paced, dynamic, and team environment

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1988580 Jacky Chong

Tell employers what skills you have

Outlook
Order entry
Change Orders
Processing customer orders
SAP
Purchase Orders
order process
Order Fulfilment and Returns Processing
Excel
Order Fulfilment Administration
Enter customer orders

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