Offline Store Operations Director

2 weeks ago


Singapore beBeeRetail Full time
Job Title: Offline Store Operations Manager
Job Summary:
Our company seeks an experienced Offline Store Operations Manager to oversee the day-to-day operations of our retail stores. This individual will be responsible for developing and implementing strategies to increase store sales and profitability, as well as managing and training retail staff to achieve performance goals.
Key Responsibilities:
  • Oversee day-to-day operations of all offline retail stores.
  • Develop and implement strategies to increase store sales and profitability.
  • Manage, train and motivate retail staff to achieve performance goals.
  • Monitor store performance, sales reports and KPIs.
  • Ensure excellent customer service standards are consistently delivered.
  • Manage stock levels, inventory control, and replenishment cycles.
  • Coordinate with suppliers, logistics, and headquarters for smooth supply chain operations.
  • Implement and ensure adherence to company policies, visual merchandising, and brand guidelines.
  • Plan and execute promotional campaigns and in-store events to boost sales.
  • Resolve escalated customer issues effectively and professionally.
  • Conduct regular audits to ensure compliance with safety, hygiene, and operational standards.
Requirements:
  • Diploma/Degree in Business Retail Management or related field.
  • Proven experience in retail operations management (preferably in multi-store settings).
  • Strong leadership, people management, and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving ability.
  • Proficiency in MS Office and retail POS systems.
  • Ability to work in a fast-paced, customer-focused environment.


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